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Bilingual Virtual Intake Coordinator – Adolescent Mental Health
Adolescent Wellness Academy. Guide English- and Spanish-speaking families through intake paperwork, required forms, scheduling, and program updates .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates fluency in English and Spanish to effectively communicate with adolescents and families, while managing scheduling, documentation, and administrative tasks in a virtual mental health program. Exhibits strong organizational skills and the ability to maintain accurate records and respond to safety concerns promptly.
Highest-signal resume keywords
Fluent In English And SpanishBehavioral Health ExperienceScheduling And Recordkeeping SkillsZoom And Virtual Meeting ProficiencyYouth Services Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Intake DocumentationData EntryProgram AdministrationAttendance ManagementCensus Tracking
Soft Skills
Calm Communication StyleApproachable DemeanorSound JudgmentIndependenceResponsiveness
Tools & Technologies
ZoomDigital Administrative ToolsVirtual Meeting Platforms
Industry Keywords
Mental Health AdministrationPatient ServicesAdolescent SupportVirtual Group SessionsEducation
About the role
Key responsibilities & impact- Guide English- and Spanish-speaking families through intake paperwork, required forms, scheduling, and program updates
- Schedule new admission appointments, psychiatric appointments, and IEP appointments; communicate next steps to families and staff
- Support Zoom sessions, monitor chat, help adolescents transition between activities, and troubleshoot access, audio, and video issues
- Maintain accurate attendance, census, intake documents, schedules, and other program records
- Respond to administrative questions, share reminders, and coordinate information across caregivers, admissions, and clinical teams
- Complete same-day administrative documentation and assigned check-ins following program procedures
- Promptly notify clinical staff of safety concerns, disclosures, or changes in client behavior
- Support admissions, virtual group sessions, and daily program administration for an adolescent virtual mental health program
Requirements
What you’ll need- Fluent English and Spanish, with the ability to communicate clearly with teens and caregivers in both languages
- Experience in behavioral health, mental health administration, intake, patient services, education, youth services, or a related support role
- Comfort working with adolescents ages 13–17 and supporting virtual group environments
- Strong scheduling, data entry, recordkeeping, documentation, and follow-through skills
- Confidence using Zoom, virtual meeting platforms, and digital administrative tools
- A calm, approachable communication style and sound judgment about non-clinical boundaries and when to escalate concerns
- Ability to work independently while staying responsive and connected to a remote team