Security Infrastructure Engineer

ADRM

. Own the daily management, monitoring, and optimization of Access Control and Video Management Systems across client environments .

Posted 9/22/2026full-timeWoburn • Massachusetts • United StatesMid-LevelSenior💰 $80,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing Access Control and Video Management Systems, with a strong focus on system health reporting, client collaboration, and project management during technology transitions. Proficient in handling service tickets and optimizing security platforms while maintaining effective communication with diverse stakeholders.

Highest-signal resume keywords

Access Control ManagementVideo Management SystemsC-CURE CertificationGenetec CertificationWindows OS Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Enterprise Physical Security Systems ManagementSystem ImplementationsIntrusion Detection PlatformsVisitor Management SystemsNetworking FundamentalsFirewallsVirtual Machine EnvironmentsOffice 365Service Ticket ManagementSystem Health Reporting

Soft Skills

Excellent Communication SkillsCollaborationAbility to Manage Multiple PrioritiesIndependenceCalm Under Pressure

Tools & Technologies

Active DirectoryClient IT EnvironmentsTechnology TransitionsService Management ToolsReporting Tools

Certifications & Qualifications

C-CUREGenetecMilestoneAxis

Industry Keywords

Physical SecurityAccess ControlVideo SurveillanceSystem CommissioningClient Relationship Management

Tech Stack

Tools & technologies

Firewalls

About the role

Key responsibilities & impact

Own the daily management, monitoring, and optimization of Access Control and Video Management Systems across client environments
Manage service tickets end-to-end, from intake through resolution and quality inspection
Prepare and deliver reports on system health and performance trends for client leadership
Collaborate with ADRM teams, client IT departments, end users, and systems integrators on implementations and upgrades
Identify risks and improvement opportunities across client security platforms
Represent ADRM in client meetings and calls
Support project management activities during system deployments and technology transitions
Participate in client on-call rotation as needed
Travel to client sites for implementations, system commissioning, and relationship-building
Maintain client priority lists and track critical path items with peers and leadership

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Information Technology, Criminal Justice, Emergency Management, related field, or equivalent professional experience preferred
3+ years of hands-on experience managing enterprise physical security systems, including Access Control and Video Management Systems
Certification(s) in C-CURE, Genetec, Milestone, Axis, or other leading access control and video management platforms
Experience with physical security system implementations and commissioning
Strong familiarity with visitor management and intrusion detection platforms
Strong working knowledge of Windows OS, Active Directory, networking fundamentals, firewalls, and virtual machine environments
Experience with Office 365 and enterprise IT environments
Ability to manage multiple client priorities, service tickets, and deadlines with precision and calm
Excellent written and verbal communication skills and ability to translate technical complexity for non-technical stakeholders
Ability to work independently and as part of a collaborative, distributed team
Ability to walk long distances during site visits and commissioning

Benefits

Comp & perks

ADRM covers 100% of health, dental, and vision insurance premiums for team members and their dependents
Robust 401(k) plan with a generous company match and profit sharing
Opportunity to grow and promotion from within
Inclusive environment where every team member can contribute and grow