ADRM

Customer Success Manager

• Serve as a key day-to-day point of contact for assigned ADRM clients
• Build relationships with client stakeholders and understand their priorities and expectations
• Coordinate communication between clients and ADRM teams across Managed Services, Design, DEFENDER™ and other services
• Maintain visibility into client requests, open items, upcoming needs, and commitments
• Follow up across internal teams to ensure timely responses to client questions and requests
• Coordinate client meetings, recurring touchpoints, onboarding sessions, business reviews, and other account activities
• Prepare meeting agendas, capture decisions and action items, and ensure follow-through
• Support client onboarding and help clients understand ADRM’s team, services, processes, and resources
• Support clients in navigating and using DEFENDER™ as appropriate
• Maintain accurate account information, documentation, meeting notes, and client activity
• Monitor the overall client experience and proactively surface concerns, gaps, or opportunities to ADRM leadership
• Partner with Program Managers and delivery leaders to keep clients informed on active initiatives without assuming ownership of technical or project delivery
• Identify new client needs and connect them with appropriate ADRM resources
• Support account retention and growth by helping ensure clients experience ADRM’s expected responsiveness and quality
• Bring client feedback back into ADRM to help improve how the company works and delivers

Technical Client Success Specialist

Infrastructure Engineer

• Own the daily management, monitoring, and optimization of Access Control and Video Management Systems across client environments
• Manage service tickets end-to-end, from intake through resolution and quality inspection
• Prepare and deliver reports on system health and performance trends for client leadership
• Collaborate with ADRM teams, client IT departments, end users, and systems integrators on implementations and upgrades
• Identify risks and improvement opportunities across client security platforms
• Represent ADRM in client meetings and calls
• Support project management activities during system deployments and technology transitions
• Participate in client on-call rotation as needed
• Travel to client sites for implementations, system commissioning, and relationship-building
• Maintain client priority lists and track critical path items with peers and leadership

Security Infrastructure Engineer

Systems Engineer

• Design complex, integrated physical security systems within existing enterprise environments
• Develop comprehensive design documents, including CAD and BIM drawings, countermeasure schedules, cabling and conduit schedules, device typicals, risers, programming schedules, budgets, and specifications
• Evaluate new technologies, products, and approaches for security design challenges
• Improve security standards, design methodologies, system performance, and overall effectiveness
• Develop project construction documents and detailed security scopes of work
• Participate in site visits and pre-construction assessments
• Collaborate with client stakeholders, architects, engineers, security integrators, and ADRM team members throughout design and implementation
• Evaluate design alternatives and provide technically sound recommendations
• Manage multiple projects while maintaining quality and meeting schedules
• Review Security Contractor submittals and deliverables
• Provide commissioning and punch-list services
• Develop and maintain as-built documentation
• Stay current on emerging physical security technologies, products, and industry practices

Technical Client Success Specialist

Security Infrastructure Engineer

Security Systems Designer