Technical Client Success Specialist

ADRM

. Serve as a key day-to-day point of contact for assigned ADRM clients .

Posted 10/2/2026full-timeRemote • United StatesMid-LevelSenior💰 $70,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client success and account management, with a strong ability to communicate technical requirements and facilitate collaboration between clients and internal teams. Proficient in managing client relationships, onboarding processes, and ensuring a high-quality client experience.

Highest-signal resume keywords

Client Success ManagementTechnical FluencyApplication Architecture KnowledgeStrong Communication SkillsAccount Retention Strategies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLAPIsRelational DatabasesCloud/SaaS EnvironmentsSystem IntegrationsData FlowsTechnical Requirements AnalysisTroubleshootingClient OnboardingAccount Management

Soft Skills

Relationship BuildingVerbal CommunicationWritten CommunicationProblem SolvingCollaboration

Tools & Technologies

CRM SystemsProject Management PlatformsReporting ToolsClient PortalsDEFENDER™

Industry Keywords

Professional ServicesConsultingB2B ServicesPhysical SecurityEnterprise Clients

Tech Stack

Tools & technologies

CloudSQL

About the role

Key responsibilities & impact

Serve as a key day-to-day point of contact for assigned ADRM clients
Build relationships with client stakeholders and understand their priorities and expectations
Coordinate communication between clients and ADRM teams across Managed Services, Design, DEFENDER™ and other services
Maintain visibility into client requests, open items, upcoming needs, and commitments
Follow up across internal teams to ensure timely responses to client questions and requests
Coordinate client meetings, recurring touchpoints, onboarding sessions, business reviews, and other account activities
Prepare meeting agendas, capture decisions and action items, and ensure follow-through
Support client onboarding and help clients understand ADRM’s team, services, processes, and resources
Support clients in navigating and using DEFENDER™ as appropriate
Maintain accurate account information, documentation, meeting notes, and client activity
Monitor the overall client experience and proactively surface concerns, gaps, or opportunities to ADRM leadership
Partner with Program Managers and delivery leaders to keep clients informed on active initiatives without assuming ownership of technical or project delivery
Identify new client needs and connect them with appropriate ADRM resources
Support account retention and growth by helping ensure clients experience ADRM’s expected responsiveness and quality
Bring client feedback back into ADRM to help improve how the company works and delivers

Requirements

What you’ll need

3+ years of experience in client success, account management, or a similar client-facing role in professional services, consulting, technology, physical security, or another B2B service environment
Technical fluency with modern software applications and system integrations
Ability to understand client technical requirements, ask discovery questions, and communicate between client technical teams and ADRM engineering teams without needing to be a software developer
Working knowledge of application architecture concepts, including APIs, relational databases and SQL, cloud/SaaS environments, authentication and authorization, system integrations, and data flows
Comfortable working with technology platforms, client portals, APIs, databases, reporting tools, CRM systems, and project management platforms, including troubleshooting issues and clarifying technical requirements
Bachelor’s degree or equivalent professional experience preferred
Experience supporting and working directly with enterprise and/or global clients, including managing multiple client accounts simultaneously
Strong written and verbal communication skills
Ability to understand ADRM’s services and translate client needs across teams without needing to be the technical expert
Ability to successfully complete a comprehensive background check
Willing and able to travel occasionally for client meetings and on-site engagements as needed

Benefits

Comp & perks

ADRM covers 100% of health, dental, and vision insurance premiums for team members and their dependents
Robust 401(k) plan with a generous company match and profit sharing
Culture built on Balance, Integrity, and Trust
Opportunity to grow and promotion from within
Inclusive environment where every team member can contribute and grow