Director of Specialty Travel Operations

ADTRAV Travel Management

. Provide day-to-day leadership, coaching, and training to Managers of Operations .

Posted 10/3/2026full-timeRemote • United StatesLead💰 $110,000 - $125,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and coaching abilities in managing travel agent teams, with a focus on performance improvement, team development, and adherence to industry regulations. Proficient in utilizing GDS and Microsoft Office Suite to enhance operational efficiency and support client needs.

Highest-signal resume keywords

Travel Industry KnowledgeTeam LeadershipGDS ProficiencyPerformance ManagementMicrosoft Office Suite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Travel Consultant ExperiencePerformance AppraisalsCorrective Action PlansKPI MonitoringProcess ImprovementFederal Travel RegulationsSabre GDSTechnical AptitudeWorkflow EfficiencyClient Relationship Management

Soft Skills

CoachingCommunicationTeam BuildingProblem SolvingConfidentiality

Tools & Technologies

GDSOnline Booking ToolsADTRAV ProductsMicrosoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft TeamsMicrosoft PowerPoint

Certifications & Qualifications

U.S. CitizenshipGovernment Clearance

Industry Keywords

Corporate TravelGovernment Travel RegulationsCall Center EnvironmentVIP TravelGroup Air

About the role

Key responsibilities & impact

Provide day-to-day leadership, coaching, and training to Managers of Operations
Set goals and objectives for direct reports and ensure expectations are clear
Ensure managers create positive, high-performing team environments
Review department reporting and create corrective action plans
Conduct weekly individual and team meetings
Develop, mentor, and lead employees to foster teamwork and accountability
Provide feedback and identify team improvement opportunities
Conduct performance appraisals and disciplinary documentation in accordance with HR policies
Perform direct-report job functions as needed
Use GDS, online booking tools, ADTRAV products, and internal applications to support agents and clients
Provide leadership on cost, quality, processes, scheduling, and people-related issues
Build relationships with employees, partners, vendors, and clients
Develop and implement process and workflow efficiency improvement roadmaps with senior and executive leadership
Review direct-report work and key decisions to ensure objectives, timelines, and programs are achieved
Identify high- and low-performing employees and create development and training opportunities
Serve as an escalation point for client issues, attend client meetings, and ensure action plans are executed
Monitor KPIs and SLAs, including call and email volume, transaction rates, satisfaction, overdue tasks, and agent errors
Collaborate with the Training Manager and leadership to evaluate call volume and training needs
Participate in recruiting by interviewing and selecting new team members
Adhere to company policies and procedures
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or equivalent required
At least 5 years managing a travel agent team
At least 5 years of travel consultant/travel agent experience, preferably in a call center environment
Strong knowledge of the travel industry, corporate and government travel regulations, and Sabre GDS
Working knowledge and proficiency in Fly America Open Skies and federal travel regulations
Highly proficient in Microsoft Office Suite, including Outlook, Word, Excel, Teams, and PowerPoint
Strong technical aptitude and ability to learn and use multiple software applications simultaneously
Excellent English verbal and written communication skills, including strong business writing abilities
Ability to work remotely while meeting company home office and productivity requirements
Ability to work Monday-Friday between 7am-7pm CT, plus after hours, weekends, and holidays as needed
Ability to travel up to 20% as needed
Ability to maintain confidentiality of company and client information
Must successfully pass credit, criminal, and/or employment reference background checks
Must be a U.S. citizen due to government contract requirements
Must successfully pass required government clearance process
Ability to sit and work at a computer for extended periods
Bachelor’s degree preferred
Experience with VIP, Group Air, and/or After Hours teams preferred

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Flexible Spending Accounts
401(k)
PTO
Remote work arrangement
Company and client meeting travel opportunities