ADTRAV Travel Management

Software Engineer

• Analyze business and technical requirements and recommend software solutions in a production support environment
• Develop features and enhance existing applications securely, scalably, with high performance and thorough testing
• Analyze complex data and software to provide actionable recommendations
• Collaborate with Product Owners and stakeholders in an agile environment
• Provide engineering estimates
• Troubleshoot and debug new product areas and services
• Write and maintain unit, integration, and end-to-end tests
• Resolve software defects and production issues promptly
• Write clean, maintainable, and efficient code for high-performing web applications
• Participate in code reviews
• Ensure applications meet security, performance, and scalability requirements
• Use Agile development tools to track and communicate project progress
• Stay current with information technologies and emerging trends
• Attend meetings and provide support via text, phone, and email in a 24/7/365 environment
• Participate in professional development and training
• Foster positive relationships with employees, clients, vendors, partners, and stakeholders
• Adhere to company policies, procedures, and confidentiality requirements
• Perform other assigned duties

Operations

• Provide day-to-day leadership, coaching, and training to Managers of Operations
• Set goals and objectives for direct reports and ensure expectations are clear
• Ensure managers create positive, high-performing team environments
• Review department reporting and create corrective action plans
• Conduct weekly individual and team meetings
• Develop, mentor, and lead employees to foster teamwork and accountability
• Provide feedback and identify team improvement opportunities
• Conduct performance appraisals and disciplinary documentation in accordance with HR policies
• Perform direct-report job functions as needed
• Use GDS, online booking tools, ADTRAV products, and internal applications to support agents and clients
• Provide leadership on cost, quality, processes, scheduling, and people-related issues
• Build relationships with employees, partners, vendors, and clients
• Develop and implement process and workflow efficiency improvement roadmaps with senior and executive leadership
• Review direct-report work and key decisions to ensure objectives, timelines, and programs are achieved
• Identify high- and low-performing employees and create development and training opportunities
• Serve as an escalation point for client issues, attend client meetings, and ensure action plans are executed
• Monitor KPIs and SLAs, including call and email volume, transaction rates, satisfaction, overdue tasks, and agent errors
• Collaborate with the Training Manager and leadership to evaluate call volume and training needs
• Participate in recruiting by interviewing and selecting new team members
• Adhere to company policies and procedures
• Perform other duties as assigned

Director of Specialty Travel Operations

Full-stack Engineer

• Analyze business and technical requirements to design and recommend effective software solutions
• Develop new features and enhance existing applications securely, scalably, with thorough testing and high performance
• Analyze complex data and software to produce actionable recommendations
• Collaborate with Product Owners and stakeholders in a fast-paced agile environment
• Provide engineering estimates
• Troubleshoot and debug new areas and services
• Write and maintain unit and integration tests
• Resolve software defects and production issues promptly
• Write clean, maintainable, efficient code for high-performance web applications
• Participate in code reviews and knowledge sharing
• Ensure applications meet security, performance, and scalability requirements
• Use Agile development tools to track and communicate project progress
• Stay current with information technologies and emerging trends
• Work non-standard business hours to attend meetings and provide support via text, phone, and email in a 24/7/365 environment
• Participate in professional development and training
• Represent ADTRAV and foster positive relationships with employees, clients, vendors, partners, and stakeholders
• Adhere to company policies, procedures, and confidentiality requirements
• Perform other assigned duties

Software Engineer

Director of Specialty Travel Operations

Senior Software Engineer