Manager, Corporate Travel Operations

ADTRAV Travel Management

. Provide day-to-day leadership of Travel Consultants, Team Leads, and/or Associate Managers .

Posted 10/31/2026full-timeRemote • United StatesMid-LevelSenior💰 $72,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and team management skills while effectively utilizing Sabre GDS and other travel booking tools. Proficient in maintaining operational efficiency, client relations, and compliance with travel regulations.

Highest-signal resume keywords

Sabre GDS ExpertiseTeam LeadershipTravel Booking ExperienceMicrosoft Office ProficiencyClient Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Travel Consultant ExperienceBooking International TravelKnowledge of Federal Travel RegulationsTyping SkillsAnalytical Skills

Soft Skills

Leadership AbilitiesOrganizational SkillsCommunication SkillsTime ManagementProblem-Solving Skills

Tools & Technologies

GDSOnline Booking ToolsMicrosoft Office SuiteADTRAV ToolsInternal Applications

Industry Keywords

Corporate TravelCall Center EnvironmentTravel ItinerariesKPI ManagementProcess Improvement

About the role

Key responsibilities & impact

Provide day-to-day leadership of Travel Consultants, Team Leads, and/or Associate Managers
Perform travel consultant duties as needed, including assisting travelers and booking itineraries
Champion proper use of ADTRAV tools and monitor agent execution
Set team goals and objectives and provide guidance to achieve them
Review turnover transaction rates, errors, write-offs, itineraries, reservations, and travel authorizations
Coach and train agents on traveler service, company policies, and procedures
Maintain accurate and current agent job aids
Understand ADTRAV products, systems, and processes to assist agents and clients
Monitor call volume and agent availability
Serve as the main client contact and promptly research, address, and resolve concerns
Research agent and client issues and provide solutions to client/account management teams
Work with senior leadership and team members to maintain KPIs and SLAs
Identify process and workflow efficiencies and recommend improvements
Create, adjust, and monitor department reporting
Process timecards and time off for payroll
Develop, mentor, and lead employees to foster teamwork and accountability
Provide feedback and develop improvement objectives
Conduct weekly individual and team meetings
Conduct performance appraisals and disciplinary documentation according to HR policies
Participate in recruiting by interviewing and selecting new agents
Use GDS, online booking tools, and internal applications
Participate in ongoing industry training
Represent ADTRAV and maintain effective relationships with employees, partners, vendors, and clients
Adhere to company policies and procedures
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or equivalent required
At least 5 years of travel consultant/travel agent experience, preferably in a call center environment
2+ years’ experience managing a team
Experience booking travel for corporate clients preferred
Strong knowledge of Sabre GDS required
Knowledge of Amadeus a plus
Working knowledge and proficiency in Fly America, Open Skies and federal travel regulations
Experience booking international travel with geographical and rate structures
Strong computer and typing skills, including navigating quickly between programs and using shortcut keys
Demonstrated experience learning and using technology, and ability to use multiple applications and monitors simultaneously
Experience with Microsoft Office suite (Outlook, Word, Excel)
Leadership, organizational, analytical, prioritization, communication, and time-management abilities
Excellent English written and verbal communication skills
Ability to work remotely and meet company home-office requirements
Ability to work Monday–Friday, 7am–7pm CT, plus after hours, weekends, and holidays as needed
Ability to travel up to 15% for client and company meetings
Ability to maintain confidentiality of company and client information
Ability to successfully pass credit, criminal, and/or employment reference background checks
Additional background checks and/or clearances may be required for specific clients

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Flexible Spending Accounts
401(k)
PTO
Remote work arrangement
Ongoing training and professional development