Technical Support Specialist

ADTRAV Travel Management

. Provide technical support via phone and email to internal and external customers using travel-related applications .

Posted 10/17/2026full-timeRemote • United StatesJunior💰 $20 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support for travel-related applications, with strong problem-solving and troubleshooting skills. Proficient in managing Jira tickets and delivering exceptional customer service to both technical and non-technical users.

Highest-signal resume keywords

Technical Support ExperienceJira Issue TrackingCustomer Service SkillsMicrosoft Office Suite ProficiencyStrong Troubleshooting Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical SupportTroubleshootingProblem-SolvingJiraGDS KnowledgeOnline Booking ApplicationsMicrosoft Office SuiteTyping SkillsAnalytical SkillsAttention to Detail

Soft Skills

Communication SkillsInterpersonal SkillsOrganizational SkillsTime ManagementProfessionalism

Tools & Technologies

JiraADTRAV SoftwareOnline Booking ToolsMicrosoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft Teams

Certifications & Qualifications

High School DiplomaAssociate’s Degree in IT or Related Field

Industry Keywords

Travel IndustryCustomer SupportTechnical SupportIssue TrackingPerformance MetricsKPI Management

About the role

Key responsibilities & impact

Provide technical support via phone and email to internal and external customers using travel-related applications
Respond to customer inquiries promptly and escalate issues when appropriate
Create and manage Jira tickets for issue tracking, escalation, and support requests
Partner with Product Support and other teams to investigate and resolve account-related issues
Assist with implementation tasks within online booking tools
Reproduce technical issues to identify root causes or provide information to Development
Triage and prioritize technical issues for timely resolution
Document support processes, common issues, and resolutions
Contribute to knowledge base articles
Manage Jira cases through resolution and provide stakeholder updates
Meet performance metrics and KPIs
Follow ADTRAV policies, procedures, and approved workflows
Deliver exceptional customer service to technical and non-technical users
Communicate with customers, team members, and cross-functional departments to troubleshoot and resolve problems
Participate in professional development and training
Become an expert in ADTRAV software, industry, and customer base
Foster positive working relationships with employees, clients, vendors, partners, and stakeholders
Perform other assigned duties

Requirements

What you’ll need

High school diploma or equivalent required
Associate’s degree in IT or related field, or equivalent experience required
At least 1 year of experience providing technical support to end users via phone and email
Strong troubleshooting and problem-solving skills
Knowledge of GDS and online booking applications a plus
Experience with issue tracking systems such as Jira
Strong computer and typing skills, including navigating quickly between programs and using shortcut keys
Experience learning and using technology and multiple applications and monitors simultaneously
Proficient in Microsoft Office Suite, including Outlook, Word, Excel, and Teams
Exceptional customer service skills
Excellent English verbal and written communication skills, including business writing, grammar, and proofreading
Strong listening and interpersonal skills
Ability to communicate complex technical concepts to non-technical audiences
Ability to learn ADTRAV’s business and products quickly and adapt to a dynamic development environment
Highly organized, self-motivated, and able to manage multiple priorities with minimal supervision
Attention to detail and accuracy
Strong analytical, problem-solving, and critical-thinking skills
Excellent time management and organizational skills
Ability to communicate ideas effectively and remain open to coaching, feedback, and direction
Professionalism, collaboration, and positive attitude
Ability to work remotely while meeting company home office and productivity requirements
Ability to sit and work at a computer for extended periods
Ability to maintain confidentiality of company and client information
Ability to work Monday-Friday between 7am-7pm CT, including some nights and weekends as needed
Successful completion of credit, criminal, and/or employment reference background check
Successful completion of government clearance process as required

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Flexible Spending Accounts
401(k)
PTO
Remote work while meeting company home office and productivity requirements
Ongoing professional development and training