Travel Consultant – Team Lead

ADTRAV Travel Management

. Manage all aspects of travel management for clients .

Posted 11/5/2026full-timeRemote • United StatesSenior💰 $27 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in travel management, including booking and issuing domestic and international travel arrangements using Sabre and GDS systems. Possesses strong customer service skills and the ability to manage multiple priorities while maintaining professionalism and confidentiality.

Highest-signal resume keywords

Sabre GDS ProficiencyInternational Travel Booking ExperienceExceptional Customer Service SkillsUnderstanding of Federal Travel RegulationsStrong Organizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Travel ManagementBooking Domestic And International TravelGDS System UsageFare Rules InterpretationMicrosoft Office Suite ProficiencyAttention To DetailProblem-Solving SkillsTyping SkillsQueue ManagementProcess Improvement

Soft Skills

Strong Communication SkillsInterpersonal SkillsLeadership TraitsProfessionalismCollaboration

Tools & Technologies

SabreAmadeusMicrosoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft Teams

Industry Keywords

Open Skies AgreementFly America ActTravel RegulationsService Level AgreementsClient Liaison

About the role

Key responsibilities & impact

Manage all aspects of travel management for clients
Serve as team lead for a group of accounts under operations management guidance
Determine destinations, transportation, travel dates, financial considerations, and accommodations through multiple communication channels
Book and issue domestic and international airline itineraries, hotel reservations, and transportation reservations through a GDS system
Assist agents with booking requests and act as a subject matter expert and first-level support
Support day-to-day operations of assigned accounts
Escalate issues to management as needed
Assist with agent training on accounts, policies, and procedures
Execute Sabre spectra transactions in accordance with contractual requirements
Oversee queue management and ensure tasks are completed within Service Level Agreements
Ensure tickets are issued and assist with issuing when needed
Identify process and workflow efficiencies and training opportunities; recommend improvements to management
Update job aids and account documentation
Act as client liaison when management is unavailable
Research customer service issues through resolution
Answer client calls and emails for new arrangements and itinerary changes
Use Sabre to book and issue airline, hotel, car, and other reservations
Check queues daily for accuracy and ticket completeness
Maintain service programs including preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals
Provide travel expertise and quotes for domestic and international travel
Interpret fare rules and understand Open Skies and FAA rules
Meet management-defined KPIs, productivity targets, transaction targets, attendance, and schedule requirements
Communicate with airlines regarding flight changes, seating, and upgrades
Follow ADTRAV policies, procedures, and approved workflows
Provide professional, empathetic customer service and problem resolution
Collaborate with agents and employees to service travelers
Participate in ongoing industry training
Represent ADTRAV values and foster positive relationships with employees, partners, vendors, and clients
Perform other assigned duties

Requirements

What you’ll need

High school diploma or equivalent required
At least 2 years of experience booking domestic and international travel; complex international a plus
Experience as a senior travel consultant or mentor a plus
Strong international background in geographical locations and rate structures
Experience using a GDS System; Sabre required, Amadeus a plus
Highly knowledgeable of city, airline, hotel, and car rental codes
Understanding of federal travel regulations, Fly America Act, and Open Skies Agreement
Strong computer and typing skills, including navigating quickly between programs and using shortcut keys
Demonstrated experience learning and using technology and multiple applications and monitors simultaneously
Proficient in Microsoft Office Suite, including Outlook, Word, Excel, and Teams
Exceptional customer service skills
Excellent English verbal and written communication skills, including business writing, grammar, and proofreading
Strong listening and interpersonal skills
Ability to maintain composure, professionalism, and confidentiality in sensitive or complex travel situations
Attention to detail and accuracy, with ability to identify discrepancies and resolve issues proactively
Highly organized, self-motivated, and capable of managing multiple priorities with minimal supervision
Strong problem-solving and critical-thinking skills
Excellent time management and organizational skills
Ability to communicate ideas effectively and remain open to coaching, feedback, and direction
Leadership traits to motivate, communicate, and provide feedback
Discretion and judgment when providing feedback, guidance, clarification, and training
Professionalism, collaboration, and positive attitude
Ability to work remotely while meeting company home office and productivity requirements
Ability to sit and work at a computer for extended periods without leaving the work area
Ability to maintain confidentiality of company and client information
Availability Monday-Friday, 7am-7pm CT
Ability to work some overtime, weekends, and holidays as needed
Ability to successfully pass a credit, criminal, and/or employment reference background check

Benefits

Comp & perks

Quarterly bonuses based on meeting outlined KPIs
Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Flexible Spending Accounts
401(k)
Paid time off (PTO)
Remote work arrangement