Accounts Receivable Support Specialist

Advance Auto Parts

. Provide front line service and support to internal and external customers .

Posted 10/7/2026full-timeRemote • United StatesJuniorMid-Level💰 $20 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to manage credit and collections processes effectively. Proficient in Microsoft Office tools and possesses a solid understanding of basic accounting and bookkeeping procedures.

Highest-signal resume keywords

Customer Service SupportCredit And Collections ExperienceMicrosoft Excel ProficiencyDecision-Making SkillsProblem-Solving Abilities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Basic Accounting ProceduresBookkeeping ProceduresCredit Application ProcessingAccount ReconciliationCredit Hold Management

Soft Skills

Interpersonal SkillsEffective CommunicationAdaptabilityTeam CollaborationRapport-Building

Tools & Technologies

Microsoft WordMicrosoft OutlookBusiness Software Systems

Industry Keywords

Customer Claims ResolutionContinuous Improvement ProjectsAR Cleanup ProjectsStrategic AccountsNational Accounts

About the role

Key responsibilities & impact

Provide front line service and support to internal and external customers
Improve customer service performance and reduce response time
Support AR Specialists so they can focus on collection activities
Support Credit Department infrastructure needs and provide assistance to Management
Demonstrate knowledge of company businesses, including Strategic and National accounts, in-store professional accounts, government, and fleet accounts
Manage incoming phone calls, chat, and email correspondence to meet daily productivity goals
Process and release credit holds based on receipt of funds or customer payment commitments
Resolve customer claims and disputed items
Process credit applications, contact credit references, and set credit limits within authority limits
Perform basic account reconciliation related to orders, delivery notices, and cash applications
Provide feedback on processes to prevent recurring errors and issues
Assist with AR cleanup projects involving offsets, write-offs, refunds, and related activities
Participate in continuous improvement projects
Escalate requests outside the role or scope to Leadership

Requirements

What you’ll need

Associates or bachelor’s degree in business related field preferred, or equivalent experience
2+ years’ experience in a credit and collections or customer facing role preferred
Understanding of basic accounting and bookkeeping procedures
Proficient in Microsoft Excel, Word, Outlook, and various business software systems as needed
Strong decision-making skills
Ability to communicate professionally and effectively with all levels of internal and external management through various methods of communication
Ability to define problems, identify solutions and follow through to completion
Ability to effectively work independently or in team settings
Ability to adapt to changing environments
Ability to work with customers in sometimes difficult and confrontational situations
Good interpersonal skills with a focus on rapport-building, listening and questioning abilities
Must be able to work Eastern Time Zone hours
Must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
No certificates, licenses, or registrations required

Benefits

Comp & perks

Comprehensive health and wellness benefits program
Benefits for Team Members and their families