Advance Auto Parts

Manager

• Achieve or exceed district total sales and profitability goals
• Ensure commercial customer retention and relationship growth
• Select, hire, develop, set goals for, manage performance of, coach, engage, and retain General Managers and Core 4 team members
• Ensure proper staffing levels throughout the district
• Ensure execution of inventory and operational standards
• Conduct regular store visits and provide action plans to achieve market potential
• Teach business acumen by reviewing profit and loss statements with General Managers
• Communicate effectively with stores and support staff
• Embrace diversity and foster a respectful environment
• Assist the region/area with other functions upon request
• Work predominantly walking or standing and perform physical tasks including lifting up to 50 pounds frequently and up to 100 pounds occasionally
• Work inside primarily, with occasional outdoor work and exposure to mechanical, chemical, electrical, explosive, and vibration hazards

District Manager

• Serve as the senior leader in the district
• Grow Retail and Commercial market share
• Lead and inspire the team while helping DIY and Commercial customers succeed
• Achieve or exceed district sales and profitability goals
• Ensure commercial customer retention and relationship growth
• Select, hire, develop, set goals for, coach, engage, and retain General Managers and Core 4 team members
• Ensure proper staffing levels throughout the district
• Ensure inventory and operational standards are executed
• Conduct regular store visits and provide action plans to achieve market potential
• Teach business acumen by reviewing profit and loss statements with General Managers
• Communicate effectively with stores and support staff
• Promote diversity and a respectful environment
• Assist the region/area with other functions upon request

IT Support

• Provide first-level technical support for Carquest Stores, Corporate, and Distribution Center team members
• Support Exploris and Weblink end users, applications, and infrastructure
• Troubleshoot IT issues by identifying probable causes, investigating resolutions, determining root causes, and demonstrating successful solutions
• Escalate complex problems to the next level
• Use software release documentation, knowledge bases, and FAQs to resolve problems
• Respond urgently to system failures and provide collaborative solutions to analysts, developers, engineers, and support teams
• Document problem resolutions thoroughly in support tools for future reference and team member training
• Gather and verify information from internal and external customers to diagnose IT issues and complete resolution
• Work in normal office conditions with weekend and shift work as required

Bilingual IT Support Specialist

• Provide technical support, installation, training and implementation services for CARQUEST stores and business systems
• Diagnose IT issues, resolve tickets and troubleshoot systems to completion
• Install or oversee installation of company-approved computer systems, software and equipment
• Set up store networks, including cabling, routers, ISP connections and telephones
• Troubleshoot configuration, data, software, hardware, ISP and networking issues
• Participate in store changeovers, acquisitions, ownership changes, remodels, relocations and greenfield stores
• Provide data conversion, inventory control, profit control, data entry, store management system training, e-Commerce setup and application support
• Assist with Shop Management System integration when required
• Train customers on Exploris, CARQUEST Link and WebLink
• Travel throughout North America for up to two weeks at a time for acquisitions, changeovers and system implementations
• Demonstrate business technology products to current and prospective customers in coordination with sales
• Assist with testing Exploris release functions and new hardware and build training courses
• Submit weekly activity and customer-base status reports
• Submit monthly hardware/software billings for independent customers
• Attend company-provided training on existing and new technologies

Bilingual Business Technology IT Specialist

• Lead the district as its senior leader
• Grow Retail and Commercial market share
• Achieve or exceed district sales and profitability goals
• Ensure commercial customer retention and relationship growth
• Select, hire, develop, set goals for, coach, engage, and retain General Managers and Core 4 team members
• Ensure proper staffing levels throughout the district
• Ensure inventory and operational standards are executed
• Conduct regular store visits and provide action plans to achieve market potential
• Teach business acumen through review of profit and loss statements with General Managers
• Communicate effectively with stores and support staff
• Foster a respectful and diverse environment
• Assist the region/area with other functions upon request
• Perform physical duties including walking, standing, reaching, climbing, stooping, kneeling, crouching, crawling, and lifting up to 50 pounds frequently and 100 pounds occasionally
• Work primarily indoors with occasional outdoor work and exposure to operational hazards

• Lead the district as its senior leader
• Grow Retail and Commercial market share
• Lead and inspire the team while helping DIY and Commercial customers succeed
• Achieve or exceed district sales and profitability goals
• Ensure commercial customer retention and relationship growth
• Select, hire, develop, set goals for, manage performance of, coach, engage and retain General Managers and Core 4 team members
• Ensure proper staffing levels throughout the district
• Ensure execution of inventory and operational standards
• Conduct regular store visits and provide action plans to achieve market potential
• Teach business acumen by reviewing profit and loss statements with General Managers
• Communicate with stores and support staff
• Embrace diversity and foster a respectful environment
• Assist the region/area with other functions upon request
• Work primarily inside stores, with occasional outdoor tasks such as installing batteries and wiper blades

Account Manager

• Sell or oversee the selling of automotive products to automotive repair shops and other commercial businesses
• Work with District Leaders, General Managers, and other key personnel to achieve goals for assigned accounts
• Implement new Commercial Sales programs and support current programs
• Visit assigned accounts, make sales calls, develop product and service approaches, and identify and meet commercial customer needs
• Maintain the database of account sales call activity
• Communicate proactively with Store Team to ensure product availability, accuracy, and delivery expectations are met
• Provide feedback on competitive information, merchandising suggestions, and services to strengthen the company's market position
• Partner in developing and retaining Commercial Parts Pros to support internal growth and career opportunities
• Assist with cleaning, organizing, stocking, POS operation, truck loading/unloading, and other assigned functions

Customer Account Manager

Human Resources

• Develop and implement enterprise-wide employee relations strategies, programs, and policies
• Lead and develop a team of Employee Relations professionals
• Establish standard processes, tools, and frameworks for consistent employee relations practices
• Monitor employee relations trends and recommend proactive solutions
• Manage the employee relations operating budget, resources, and strategic vendor partnerships
• Oversee complex workplace investigations involving harassment, discrimination, retaliation, misconduct, policy violations, and other complaints
• Ensure investigations are objective, thorough, timely, discreet, and legally compliant
• Review investigation findings and recommendations for consistency, fairness, and appropriate resolution
• Partner with Legal and Compliance on high-risk employee relations matters
• Establish metrics and reporting on employee relations trends, investigation outcomes, case volume, root causes, and organizational risks
• Present findings and recommendations to senior leadership and HR executives
• Use data-driven insights to inform decisions and improve employee relations practices
• Advise senior leaders and HR partners on employee relations practices and organizational risk mitigation
• Support responses to government agency charges, audits, and employment-related legal claims
• Advise HR leaders and managers on sensitive employee issues, performance management, disciplinary actions, workplace conflict, and organizational effectiveness
• Guide leaders on progressive discipline, workplace conduct, and policy interpretation
• Coach leaders on communication, conflict resolution, and employee engagement
• Promote accountability, respect, and inclusion
• Partner with HR Centers of Excellence and HR Business Partners on employee experience concerns
• Lead initiatives to improve manager effectiveness and workplace experience while reducing employee relations risk

Director, Employee Relations

• Sell or oversee the selling of automotive products for repair or distribution to automotive repair shops and other commercial businesses
• Work with District Leaders, General Managers, and other key personnel to achieve agreed-upon goals for assigned accounts
• Implement new Commercial Sales programs and support current programs
• Visit assigned accounts, make sales calls, and develop approaches to position products, services, or ideas
• Identify and meet the needs of commercial customers
• Maintain a database of account sales call activity
• Communicate proactively with Store Team to ensure customer expectations for product availability, accuracy, and delivery timelines are met
• Provide feedback on competitive information, merchandising suggestions, and other services
• Partner in the development and retention of Commercial Parts Pros
• Assist with cleaning, organizing, stocking, POS operation, truck loading/unloading, and other assigned functions

Sales

• Manage and direct a sales force to achieve sales and profit goals
• Design and recommend sales programs and set short- and long-term sales strategies
• Evaluate and implement new sales techniques to increase department sales volume
• Recommend product or service enhancements to improve customer satisfaction and sales potential
• Ensure projects are completed on time and within budget
• Advise the sales team regarding projects, tasks, and operations
• Develop and lead outside, business-to-business sales professionals to achieve sales and customer experience goals
• Manage overall Commercial Sales Program results in the assigned territory, emphasizing retention and growth of existing Commercial customers
• Recruit, develop, train, and performance-manage Commercial Account Managers
• Support retention and growth of existing customers and acquisition of new business
• Execute company strategies consistently in alignment with Advance Auto Parts' core values

Commercial Sales Manager

Vice President

• Lead operations for a Region encompassing 150–200 Advance Auto Parts stores
• Partner with Area HR, retail store management recruiting and training, Asset Protection, and other regional leaders to execute company strategies
• Partner with RVP, SVP of Operations, Operations Support, and Store Support teams to improve procedures, share best practices, and develop innovative solutions
• Develop annual plans and maintain a one-year outlook for sales growth, budgets, forecasts, business trends, new store site selection and openings, and bench strength
• Build and maintain high customer-service standards and superior customer experiences
• Coach District Leaders to improve results and customer service
• Build high-performing teams through training, development, outside talent acquisition, and low turnover
• Ensure management teams promote diversity, fairness, respect, performance recognition, candid feedback, and rewards
• Spend 50–60% of time visiting assigned districts and stores to ensure execution, store conditions, and customer-service expectations
• Visit competitors to evaluate applicable best practices
• Support other functions as assigned by Area leaders and upper management

Vice President, Field Operations

• Sell or oversee the selling of automotive products for repair or distribution to automotive repair shops and other commercial businesses
• Work with District Leaders, General Managers, and other key personnel to achieve agreed-upon goals for assigned accounts
• Implement new Commercial Sales programs and support current programs
• Visit assigned accounts, make sales calls, and develop approaches to position products, services, or ideas
• Identify and meet the needs of commercial customers
• Maintain the database of account sales call activity
• Communicate proactively with Store Team regarding product availability, accuracy, and delivery timelines
• Provide feedback on competitive information, merchandising suggestions, and other services
• Partner in developing and retaining Commercial Parts Pros
• Assist with cleaning, organizing, stocking, POS operation, and truck loading/unloading as assigned