Bilingual IT Support Specialist

. Provide first-level technical support for Carquest Stores, Corporate, and Distribution Center team members .

Posted 9/25/2026full-timeBolton • CanadaJunior💰 CA$54,600 - CA$69,600 per yearWebsite

Tools & technologies

ServiceNow

Key responsibilities & impact

Provide first-level technical support for Carquest Stores, Corporate, and Distribution Center team members
Support Exploris and Weblink end users, applications, and infrastructure
Troubleshoot IT issues by identifying probable causes, investigating resolutions, determining root causes, and demonstrating successful solutions
Escalate complex problems to the next level
Use software release documentation, knowledge bases, and FAQs to resolve problems
Respond urgently to system failures and provide collaborative solutions to analysts, developers, engineers, and support teams
Document problem resolutions thoroughly in support tools for future reference and team member training
Gather and verify information from internal and external customers to diagnose IT issues and complete resolution
Work in normal office conditions with weekend and shift work as required

What you’ll need

Bilingual English/French
Experience using Microsoft Office Professional Series (Excel, Word, Access, PowerPoint and Outlook)
Experience using incident management systems such as ServiceNow for incident, problem, and change management processes
Previous experience in Exploris/Weblink and basic understanding of retail operational procedures preferred
Ability to troubleshoot IT issues and hardware issues for store equipment
Understanding of accounts receivable and inventory management preferred but not required
Ability to work independently and integrate with a team to resolve technical problems
Experience handling multiple assignments and prioritizing in high-demand situations
Ability to communicate effectively with business users, technical staff, team members, developers, engineers, and customers
Ability to respond to off-hour emergencies and perform evening, weekend, and holiday work as necessary
Ability to work one weekend per month and be on call during evenings every other month
1–3 years’ experience, or equivalent combination of education and experience
ITIL certification preferred
Ability to occasionally lift or move up to 50 pounds

Comp & perks

Opportunity to work for one of the largest after-market auto parts provider in North America
Visibility to career growth opportunities across the entire Advance Auto Parts organization
Monthly or annual performance bonuses—eligibility varies by role
Robust online training system for personal or leadership development
Team member recognition program
Group health, dental, disability and life insurance coverage
Employee discounts
Group RRSP with employer contribution
Discounted stock purchase plans for all permanent team members