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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in sales and customer service within a retail environment, with a strong focus on DIY services and inventory management. Proficient in operating store systems and delivering exceptional customer experiences while adhering to safety standards.
Highest-signal resume keywords
Sales ExperienceInventory ManagementAutomotive System KnowledgeCustomer Service SkillsSafety Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Basic Automotive System KnowledgeInventory ProcessesParts Lookup SystemsTesting and Diagnostic EquipmentMathematical Ability
Soft Skills
Communication SkillsCustomer Interaction
Tools & Technologies
Store SystemsDelivery Board SystemPOS Systems
Certifications & Qualifications
Fleet Safety Certification
Industry Keywords
Retail EnvironmentDIY ServicesSales GoalsOperational Standards
About the role
Key responsibilities & impact- Support the DIY business and achieve sales and service objectives
- Provide an excellent selling experience for DIY customer visits and phone calls
- Achieve personal sales goals and help the store achieve its sales goals
- Provide DIY services, including battery installation, testing, and wiper installation
- Maintain store product and operational standards
- Perform inventory processes, including truck put-away, shoot-outs, cycle counts, and back stock
- Maintain store cleanliness, including floors, bathrooms, facing, dusting, and parking lot
- Perform general stocking, including truck stocking and back stock
- Safely deliver parts to customers as needed
- Work predominantly indoors while occasionally performing outdoor installations and handling associated workplace hazards
Requirements
What you’ll need- Entry-level sales position; 2–3 years of successful sales experience in a diverse retail environment
- Good knowledge of store systems
- Basic automotive system and parts knowledge
- Basic ability to source from stores, hubs, PDQ, and external suppliers
- In-depth knowledge of store inventory and maintenance processes
- Basic driving and navigation ability
- Ability to use delivery board system
- Ability to locate and stock parts
- Safety knowledge and skills
- Ability to operate inventory systems, store equipment, POS, and parts lookup systems
- Expertise in testing and diagnostic equipment for DIY service
- Speak and write English; Spanish is a plus
- Ability to read and interpret safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals
- Basic mathematical ability using whole numbers, common fractions, and decimals
- Ability to work assorted days, evenings, and weekends as needed
- Ability to meet the stated physical demands, including frequent lifting/moving up to 50 pounds and occasional lifting/moving up to 100 pounds
- Fleet safety certification preferred