Transportation Scheduler

Advanced Behavioral Health, Inc.

. Schedule and dispatch drivers to meet required transports using the Route Genie App .

Posted 10/7/2026full-timeMiddletown • Connecticut • United StatesJuniorMid-Level💰 $43,680 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in scheduling and dispatching using Route Genie, with strong data entry and organizational skills. Capable of managing multiple tasks in a fast-paced environment while maintaining exceptional communication and customer service.

Highest-signal resume keywords

Route Genie ProficiencyData Entry SkillsCustomer Service ExperienceMS Office ProficiencyTime Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryRouting and DispatchingLog MaintenanceSchedule ManagementTransportation Scheduling Software

Soft Skills

Exceptional Communication SkillsAttention to DetailOrganizational SkillsAbility to Work Under PressureStrong Customer Service Attitude

Tools & Technologies

Route Genie AppMS Office (Excel, Word, Outlook)

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Transportation SchedulingCustomer ServiceData TrackingConflict of Interest Training

About the role

Key responsibilities & impact

Schedule and dispatch drivers to meet required transports using the Route Genie App
Receive urgent and non-urgent calls while operating telephone and computer systems
Receive last-minute schedule changes and make routing changes in Route Genie
Work with the Transportation Manager to address service issues
Maintain logs of calls, cancellations, and no-shows; enter data into spreadsheets and databases
Process routing and dispatching activities and assign drivers to routes
Contact drivers about time-sensitive schedule changes
Answer questions and concerns regarding transportation issues
Enter new student transportation paperwork
Log all activities occurring during the shift
Process same-day and ongoing change requests and student build-outs
Maintain student schedules using school calendars and student referrals
Work 7:30 am–3:30 pm and other hours as needed
Attend annual Conflict of Interest training
Perform other assigned duties

Requirements

What you’ll need

High school diploma or general education degree (GED) required
2+ years of experience in customer service data entry and tracking software systems
Exceptional communication skills and a strong customer service attitude
Strong data entry and computer skills, including MS Office (Excel, Word, Outlook) and dispatch software
Knowledge of grammar and punctuation
Ability to learn and master the transportation scheduling software system (Route Genie)
Ability to work in a fast-paced environment, respond quickly to schedule changes, and meet critical daily deadlines
Accuracy and attention to detail
Ability to work in high-pressure situations
Exceptional time management and organizational skills
Ability to work with minimal supervision
Ability to manage multiple tasks and meet deadlines
Strong written and verbal communication skills