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Patient Coordinator
Advanced Diagnostic Group, LLC. Greet and assist patients, customers, and visitors in person and over the phone.
About the role
Key responsibilities & impact- Greet and assist patients, customers, and visitors in person and over the phone.
- Perform patient registration in various systems.
- Answer phone calls professionally and courteously.
- Collect monies for time-of-service patient responsibility when applicable.
- Verify insurance coverage and obtain prior authorization when applicable.
- Perform preliminary patient screening, including medical history, before procedures when applicable.
- Transport patients to and from exam rooms.
- Assist with patient transfer on and off exam tables.
- Provide preliminary and post-procedure instructions.
- Assist in preparing mobile units for transport when applicable.
- Maintain a clean and organized work area and order supplies when applicable.
- Schedule appointments and obtain insurance verification and/or authorization.
- Prepare medical records for physicians, patients, and customers.
- Ensure accurate documentation in electronic systems and written documents.
- Assist clinical staff with documentation and image delivery.
- Perform all duties within HIPAA regulations.
- Perform other duties as assigned.
Requirements
What you’ll need- High School Diploma or equivalent experience required.
- For Mobile Radiology and Oncology, CPR Certification must be obtained prior to hire.
- For Fixed Radiology, CPR Certification is a plus.
- As applicable, valid state driver's license required.
- Ability to work at several locations required.
- Strong customer service skills.
- Organizational and multi-tasking skills.
- Basic knowledge of computer applications and programs.
- Local travel may be required to support multiple sites.
- The COVID-19 vaccination is/may be a condition of employment.
- Successful completion of a pre-employment background check and drug screen required.
- Six months customer service or related experience and/or training preferred.
- Knowledge of medical terminology is a plus.
- Bilingual in Spanish is a plus.
Benefits
Comp & perks- Competitive compensation
- Flexible scheduling
- Cross training opportunities
- Medical, dental, and vision insurance
- HSA accounts with employer contributions
- 401(k) eligibility with employer match
- Paid holidays
- Defined PTO and sick time programs