Advanced Orthopaedics & Sports Medicine (Houston)

Customer Support

• Handle inbound and outbound calls regarding patient balances, insurance claims, and billing inquiries
• Provide clear and empathetic explanations of charges, payment options, and account statuses
• Assist patients with setting up payment plans and making payments
• Research and resolve billing discrepancies, denials, and adjustments
• Work with insurance carriers to verify claim status and escalate issues
• Maintain a professional and courteous demeanor in patient interactions
• Ensure timely and effective resolution of patient and payer concerns
• Document all customer interactions accurately in the system
• Adhere to HIPAA guidelines and company policies regarding patient information security
• Follow FDCPA guidelines when addressing outstanding balances
• Collaborate with billing, collections, and revenue cycle teams
• Provide feedback to management on recurring billing issues and recommend solutions
• Participate in training and team meetings
• Support special projects related to billing and collections

Customer Service Representative