Call Center Coordinator/Sales

Advanced Recovery Systems, LLC

. Provide the initial contact for clients with The Recovery Village .

Posted 10/9/2026full-timeWinter Park • Florida • United StatesMid-LevelSenior💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client intake processes, including conducting assessments and maintaining confidentiality. Strong ability to build rapport with clients and provide accurate information about services in the mental health and addiction treatment fields.

Highest-signal resume keywords

Client Intake AssessmentMental Health ExperienceAddiction Treatment KnowledgeSales ExperienceConfidentiality Maintenance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Telephone ScreeningIntake AssessmentPre-Admission AssessmentInsurance Information CollectionBusiness Development Referrals

Soft Skills

Positive Team MemberClear CommunicationRapport BuildingProfessional Image

Tools & Technologies

Fax MachineTelephone Systems

Industry Keywords

Complex SellingMental HealthAddiction TreatmentClient Confidentiality

About the role

Key responsibilities & impact

Provide the initial contact for clients with The Recovery Village
Conduct brief telephone screenings to determine the nature and extent of clients’ presenting issues and service needs
Obtain insurance information when applicable
Complete intake assessments and discuss admissions with the Admissions Director
Refer clients to more suitable facilities when the organization is not an appropriate match
Maintain strict client confidentiality
Demonstrate a positive image
Answer telephone calls within three rings using an appropriate greeting
Obtain key information to support first-call close and connection processes
Build rapport with callers and establish expertise
Conduct pre-admission assessments to determine appropriateness for admission
Provide program and facility information to prospective clients and families
Make copies and send faxes as needed
Receive and screen visitors and telephone calls
Maintain clear communication with supervisors and co-workers
Follow The Recovery Village policies and procedures
Work as a positive team member
Participate in staff meetings as needed
Provide potential business development referrals to the Director of Business Development
Perform other duties assigned by the Director of Admissions and Call Center Supervisor

Requirements

What you’ll need

High School diploma or equivalent
Experience in sales highly desired, especially Complex Selling
Experience working in Mental Health or Addiction Treatment is very helpful

Benefits

Comp & perks

2 compensation changes annually based on performance
Bonus annually based on performance
Clear path for advancement into managerial positions
Lunch catered once a week
Paid Time Off: Up to 2 weeks/year; accrual begins on Day 1 of employment
401K + match
Health insurance
Vision insurance
Dental insurance
Life insurance
Matching HSA
Travel Concierge
LifeMart Employee Discounts
Health Advocate
EAP Program