Financial Client Services Specialist

Advanced Recovery Systems, LLC

. Serve as the centralized financial point of contact for patients and responsible parties at all Outpatient and IOP facilities virtually by telephone, video, and secure electronic communication.

Posted 11/6/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in healthcare financial counseling, insurance verification, and patient collections while ensuring compliance with HIPAA and other regulatory requirements. Proficient in managing patient financial responsibilities and collaborating with various departments to enhance revenue cycle processes.

Highest-signal resume keywords

Healthcare Financial CounselingInsurance VerificationPatient CollectionsHIPAA ComplianceRevenue Cycle Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Insurance Eligibility VerificationFinancial DocumentationPayment ProcessingFinancial Policy EducationBilling Acknowledgements

Soft Skills

Customer ServiceCollaborationProblem SolvingCommunication

Tools & Technologies

Electronic Health Record (EHR)Electronic Signature ToolsTracking Spreadsheets

Industry Keywords

Behavioral HealthcareOutpatient SettingsConfidentialityRemote Work ExperienceFinancial Arrangements

About the role

Key responsibilities & impact

Serve as the centralized financial point of contact for patients and responsible parties at all Outpatient and IOP facilities virtually by telephone, video, and secure electronic communication.
Complete insurance eligibility and benefit verification for assigned Outpatient patients.
Identify deductibles, copays, coinsurance, out-of-pocket maximums, coordination of benefits, network status, and pre-authorization requirements.
Calculate and provide estimates of patient financial responsibility and educate patients and responsible parties on benefits, billing expectations, financial policies, and payment options.
Collect private-pay fees, copays, deductibles, and other patient responsibility upfront and establish approved payment arrangements.
Ensure completion of financial forms and billing acknowledgements using approved electronic signature tools.
Process credit card and other payments and maintain daily payment records.
Maintain accurate financial documentation in the EHR.
Monitor insurance coverage and re-verify benefits throughout the treatment episode.
Collaborate with facility leadership, Admissions, Business Development, Utilization Review, and Revenue Cycle Management to resolve financial and insurance barriers.
Submit weekly deposit reconciliation and update tracking spreadsheets.
Meet performance expectations for verification turnaround, upfront collections, form completion, payment arrangements, and documentation.
Provide customer service and resolve patient and family inquiries regarding insurance and patient funding.
Assist with month-end close, reporting, reconciliation, workflow standardization, and process improvement.
Attend required virtual meetings and maintain professional knowledge through training and development.
Maintain confidentiality and compliance with HIPAA, 42 CFR Part 2, and applicable requirements.
Perform other duties as assigned.

Requirements

What you’ll need

Minimum of a High School diploma required.
Associate or Bachelor’s degree in finance, accounting, business, healthcare administration, or a related field is preferred.
Experience working in a remote setting.
Minimum two years of experience in healthcare financial counseling, insurance verification, patient access, patient collections, or revenue cycle preferred.
Experience in behavioral healthcare or outpatient settings preferred.
Prior remote work experience preferred.
Ability to maintain strict confidentiality and comply with HIPAA, 42 CFR Part 2, state, federal, accreditation, and organizational requirements.
Ability to securely handle patient information in a remote work environment.
Some travel may be required as the role evolves and responsibilities expand.

Benefits

Comp & perks

401(k)
Paid time off plan
Medical insurance
Dental insurance
Vision insurance
Flexible start times between 9:00 AM and 10:00 AM
Required education, training, and ongoing professional development