Helpdesk Support Specialist

Advanced Recovery Systems, LLC

. Serve as the first point of contact for technical support requests through the self-service portal, phone, email, Teams, and walk-ups .

Posted 10/10/2026full-timeWeston • Florida • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support for Windows workstations and Microsoft 365 applications, while ensuring compliance with HIPAA regulations. Proficient in managing Help Desk tickets and administering user accounts in Active Directory and Entra ID.

Highest-signal resume keywords

Windows 10/11 Desktop SupportMicrosoft 365 SupportActive Directory AdministrationCompTIA A+ CertificationHIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Help Desk Ticket ManagementTechnical SupportTroubleshootingBasic Networking KnowledgePrinter and Peripheral Support

Soft Skills

CommunicationProblem-SolvingCustomer Service

Tools & Technologies

Microsoft TeamsIntuneGlobalProtect VPNRemote DesktopAvatar EHR

Certifications & Qualifications

CompTIA A+Network+Security+Microsoft Certification

Industry Keywords

Healthcare SupportMulti-Site OrganizationPHI ProtectionDrug-Free Workplace PoliciesWorkplace Violence Training

Tech Stack

Tools & technologies

DNSTCP/IP

About the role

Key responsibilities & impact

Serve as the first point of contact for technical support requests through the self-service portal, phone, email, Teams, and walk-ups
Provide remote and on-site support to staff at all facilities
Log, prioritize, and manage Help Desk tickets within response and resolution targets
Keep users informed of ticket status and confirm resolution before closing tickets
Diagnose and resolve Tier 1 issues with Windows workstations, laptops, printers, scanners, phones, and peripherals
Administer accounts, including new hire setup, terminations, password resets, MFA re-registration, group membership, and mailbox changes in Active Directory, Entra ID, and Microsoft 365
Verify requester identity before making account changes
Provide first-level support to Avatar EHR users and escalate application issues
Set up, enroll, and deploy computers and mobile devices using Intune
Maintain inventory of issued, returned, and retired equipment
Support Microsoft 365 applications including Outlook, Teams, OneDrive, SharePoint, and Office
Assist with GlobalProtect VPN, Remote Desktop, Wi-Fi, and connectivity issues
Recognize and report suspected security incidents
Protect PHI and confidential information in accordance with HIPAA and company security policies
Identify and escalate urgent situations such as site-wide outages or EHR downtime
Create and update knowledge base articles, how-to guides, and user documentation
Assist with IT projects, new site setups, equipment refreshes, and office moves
Work with facility leadership to support facility success
Perform other duties as assigned

Requirements

What you’ll need

High Diploma or equivalent required
Associate or bachelor's degree in information technology, Computer Science, or a related field preferred; equivalent work experience may be considered in place of a degree
Minimum one (1) year of experience in helpdesk, desktop support, or end-user support
Experience supporting Windows 10/11 and Microsoft 365 in a business environment
Experience supporting a healthcare or multi-site organization preferred
CompTIA A+ preferred
Network+, Security+, or a Microsoft certification (e.g., MS-900 or MD-102) is a plus
Valid driver's license required for travel to facilities
Windows 10/11 desktop support and troubleshooting knowledge
Microsoft 365 knowledge, including Outlook, Teams, OneDrive, SharePoint, and Office
Active Directory user and group administration fundamentals
Basic networking knowledge: TCP/IP, DNS, DHCP, Wi-Fi, and VPN
Printer and peripheral support
HIPAA privacy and security fundamentals
Drug-Free Workplace Policies, Workplace Violence, and Corporate Integrity & Compliance Program training
Ability to participate in an on-call rotation and work after hours or remotely when needed
Ability to travel to facilities when needed, including occasional overnight travel
Bilingual English/Spanish is a plus

Benefits

Comp & perks

Competitive Starting Pay
Paid Time Off: Up to 2 weeks/year; accrual begins on Day 1 of employment
401K + match
Health, Vision, Dental, and Life Insurance
Matching HSA: Up to $1500/year company contribution
Travel Concierge
LifeMart Employee Discounts
Health Advocate
EAP Program