Queue & ezMessage Support Specialist

Advanced Rx

. Monitor, review, and work assigned queues to address incoming requests and outstanding tasks promptly .

Posted 10/16/2026full-timeRemote • Florida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in pharmacy operations and healthcare administration, with a strong focus on maintaining confidentiality and compliance with HIPAA regulations. Proficient in managing operational queues and providing effective communication with healthcare professionals.

Highest-signal resume keywords

Pharmacy Operations ExperienceHIPAA Compliance KnowledgeStrong Computer SkillsOperational Queue ManagementProfessional Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data ProcessingHealthcare Information SystemsMessaging PlatformsDocumenting ActivitiesFollow-Up Management

Soft Skills

Independent WorkProfessional CommunicationAdaptabilityProblem-SolvingTime Management

Industry Keywords

Patient ConfidentialityPharmacy LawsStandard Operating ProceduresQuality GuidelinesProcess Improvement

About the role

Key responsibilities & impact

Monitor, review, and work assigned queues to address incoming requests and outstanding tasks promptly
Contact pharmacies, physicians’ offices, and internal departments to obtain clarification, request documentation, and resolve issues
Maintain ownership of assigned tasks and follow up until resolution or escalation
Identify recurring queue issues, processing delays, and workflow challenges and communicate them to management
Assist with reducing backlogs and maintaining productivity within established turnaround times
Provide operational support for ezMessages-related tasks, requests, and communications
Review assigned ezMessages and determine appropriate actions according to established procedures
Monitor pending messages and follow up on outstanding requests
Document messages, follow-up activities, telephone conversations, contact attempts, information received, and outcomes accurately
Make frequent outbound calls to pharmacies and physicians’ offices
Communicate professionally with pharmacists, pharmacy staff, medical office personnel, and healthcare professionals
Manage multiple follow-ups and prioritize urgent or time-sensitive matters
Escalate unresolved issues to the appropriate department or supervisor
Maintain confidentiality and comply with HIPAA and applicable privacy requirements
Follow standard operating procedures, departmental policies, and quality guidelines
Review completed work for accuracy and correct identified errors
Participate in departmental meetings, training sessions, and process improvement initiatives
Adapt to changes in systems, workflows, priorities, and procedures
Perform other related duties supporting PBOS Department operational needs

Requirements

What you’ll need

High school diploma or equivalent required
Previous experience in pharmacy operations, healthcare administration, medical office support, pharmacy services, data processing, or related field preferred
Experience working with pharmacy imports, operational queues, messaging platforms, or healthcare information systems is a plus
Knowledge of HIPAA requirements, patient confidentiality, pharmacy laws, and established procedures
Strong computer skills, including ability to navigate multiple systems and applications simultaneously
Ability to work independently in a remote environment while maintaining productivity and accountability
Professional, clear, and courteous communication with external healthcare partners
Ability to meet productivity, accuracy, turnaround time, and quality expectations
Ability to protect confidential company, pharmacy, physician, and patient information
Ability to perform essential physical functions, including occasional lifting and/or moving up to 25 pounds, with or without reasonable accommodation

Benefits

Comp & perks

Remote work arrangement
Reasonable accommodation for qualified individuals with disabilities
Equal employment opportunity
Participation in departmental training sessions and process improvement initiatives