Advanced Rx

Customer Support

• Monitor, review, and work assigned queues to address incoming requests and outstanding tasks promptly
• Contact pharmacies, physicians’ offices, and internal departments to obtain clarification, request documentation, and resolve issues
• Maintain ownership of assigned tasks and follow up until resolution or escalation
• Identify recurring queue issues, processing delays, and workflow challenges and communicate them to management
• Assist with reducing backlogs and maintaining productivity within established turnaround times
• Provide operational support for ezMessages-related tasks, requests, and communications
• Review assigned ezMessages and determine appropriate actions according to established procedures
• Monitor pending messages and follow up on outstanding requests
• Document messages, follow-up activities, telephone conversations, contact attempts, information received, and outcomes accurately
• Make frequent outbound calls to pharmacies and physicians’ offices
• Communicate professionally with pharmacists, pharmacy staff, medical office personnel, and healthcare professionals
• Manage multiple follow-ups and prioritize urgent or time-sensitive matters
• Escalate unresolved issues to the appropriate department or supervisor
• Maintain confidentiality and comply with HIPAA and applicable privacy requirements
• Follow standard operating procedures, departmental policies, and quality guidelines
• Review completed work for accuracy and correct identified errors
• Participate in departmental meetings, training sessions, and process improvement initiatives
• Adapt to changes in systems, workflows, priorities, and procedures
• Perform other related duties supporting PBOS Department operational needs

Explore Queue & ezMessage Support Specialist at Advanced Rx. Review requirements and application details.