Referral Coordinator

Advanced Urology Institute

. Serve as the primary contact/resource person for patients, primary care physicians, and other healthcare service providers .

Posted 9/22/2026full-timeRemote • Florida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient communication, appointment scheduling, and insurance verification while ensuring compliance with HIPAA regulations and maintaining patient confidentiality. Proficient in using EMR systems and Microsoft Office to support healthcare operations.

Highest-signal resume keywords

Medical Terminology KnowledgeHIPAA ComplianceInsurance VerificationEMR Systems KnowledgePatient Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SchedulingInsurance VerificationMedical TerminologyComputer ProficiencyReferral Management

Soft Skills

Phone EtiquetteClear CommunicationFollow-Up Skills

Tools & Technologies

Microsoft OfficeEMR Systems

Certifications & Qualifications

High School DiplomaAnnual Compliance Training

Industry Keywords

Healthcare OperationsPatient ConfidentialityUrology ExperienceCompliance Regulations

About the role

Key responsibilities & impact

Serve as the primary contact/resource person for patients, primary care physicians, and other healthcare service providers
Answer and appropriately manage incoming telephone calls
Verify benefits and services
Schedule patient appointments
Respond to patient information needs
Work on new patient and existing patient referrals
Verify insurance type and obtain proper authorization as needed
Contact referring physicians to obtain referral forms
Obtain additional documents as needed
Record referrals in the computer
Ensure new patient charts are complete
Update co-payments in the computer
Mail new patient packets
Assist with front office duties as needed
Perform other position-related duties as assigned
Report suspected compliance concerns or violations to a supervisor or Compliance Department

Requirements

What you’ll need

High School Diploma or equivalent required
Knowledge of medical terminology
Phone etiquette skills
Ability to communicate clearly in person and over the telephone
Ability to follow up on all communications
Skill in using computer programs and applications including Microsoft Office
Knowledge of healthcare systems operations such as EMR
Compliance with HIPAA regulations for patient confidentiality
1 year of experience working in a medical office preferred
Knowledge of insurance preferred
Urology experience preferred
Must adhere to applicable laws, regulations, Solaris Health Code of Conduct, and organizational policies and procedures
Must maintain confidentiality of patients' protected health information
Must complete Annual Compliance Training

Benefits

Comp & perks

Full-time employment
Fully remote work arrangement