Advanced Urology Institute

Referral Coordinator

• Serve as the primary contact/resource person for patients, primary care physicians, and other healthcare service providers
• Answer and appropriately manage incoming telephone calls
• Verify benefits and services
• Schedule patient appointments
• Respond to patient information needs
• Work on new patient and existing patient referrals
• Verify insurance type and obtain proper authorization as needed
• Contact referring physicians to obtain referral forms
• Obtain additional documents as needed
• Record referrals in the computer
• Ensure new patient charts are complete
• Update co-payments in the computer
• Mail new patient packets
• Assist with front office duties as needed
• Perform other position-related duties as assigned
• Report suspected compliance concerns or violations to a supervisor or Compliance Department