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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong analytical and troubleshooting skills to provide application support, ensuring timely resolution of incidents and maintaining application health and performance. Proficient in managing deployments, technical documentation, and compliance with security standards while collaborating effectively with cross-functional teams.
Highest-signal resume keywords
Application SupportTroubleshooting SkillsTechnical DocumentationIncident ManagementStakeholder Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Application MonitoringRoot Cause AnalysisService RestorationSystem UpgradesIntegration SupportAPI ManagementDatabase SupportPerformance OptimizationTechnical ReviewsIncident Reporting
Soft Skills
Problem-SolvingDecision-MakingCommunicationOwnershipCollaboration
Industry Keywords
Risk ApplicationWinCashExtranetEShopService Level AgreementsSecurity StandardsOperational StandardsContinuous ImprovementTechnical SupportCustomer Care Systems
About the role
Key responsibilities & impact- Provide application support during working hours and on-call, ensuring timely resolution of technical incidents and service requests
- Troubleshoot and resolve global and individual application issues, minimizing business impact and service downtime
- Monitor application health, performance, and availability and take proactive actions to prevent potential incidents
- Perform technical reviews of applications and proposed changes
- Support system upgrades, patches, enhancements, and maintenance activities
- Perform service restoration activities within agreed SLAs
- Troubleshoot application and integration issues across front-end, application, database, and back-end components
- Support and maintain integration with back-end systems, APIs, databases, and enterprise applications
- Ensure application and system configurations comply with security and operational standards
- Participate in identifying security vulnerabilities and implementing corrective actions
- Manage and support application deployments across relevant environments
- Coordinate with development, infrastructure, DevOps, database, and other technical teams during deployments and production activities
- Perform root cause analysis for recurring and major incidents and recommend preventive solutions
- Prepare and maintain technical documentation, incident reports, troubleshooting guides, and operational procedures
- Provide technical and analytical reports to relevant stakeholders
- Handle multiple incidents, priorities, and technical activities simultaneously while maintaining service quality
- Identify operational improvements and proactively resolve potential system issues
- Participate in continuous improvement initiatives to enhance application stability, performance, and support processes
- Provide technical support for customer care systems and related business applications
Requirements
What you’ll need- Experience supporting one or more of the following applications is highly preferred: Risk, WinCash, Extranet, eShop
- Strong analytical and troubleshooting skills
- Excellent problem-solving and decision-making abilities
- Ability to work effectively under pressure, particularly during critical incidents and service outages
- Strong communication and stakeholder management skills
- Ability to prioritize and manage multiple tasks simultaneously
- Strong sense of ownership and accountability
- Proactive approach to identifying and resolving technical issues
- Ability to work independently as well as collaboratively within cross-functional teams
- Willingness and ability to provide on-call support when required
- Strong documentation and technical reporting skills