FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in application support, including troubleshooting, monitoring, and resolving technical incidents while ensuring compliance with security and operational standards. Proficient in managing deployments, preparing technical documentation, and collaborating with cross-functional teams to enhance application performance.
Highest-signal resume keywords
Application SupportTroubleshooting SkillsTechnical DocumentationStakeholder ManagementIncident Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Application MonitoringRoot Cause AnalysisService RestorationSystem UpgradesAPI IntegrationsDatabase SupportPerformance OptimizationSecurity ComplianceTechnical ReportingIncident Resolution
Soft Skills
Analytical SkillsProblem-SolvingCommunication SkillsOwnershipCollaboration
Industry Keywords
RiskWinCashExtranetEShopService Level Agreements
About the role
Key responsibilities & impact- Provide application support during working hours and on-call, resolving technical incidents and service requests
- Troubleshoot and resolve global and individual application issues
- Monitor application health, performance, and availability and take proactive action
- Perform technical reviews of applications and proposed changes
- Support system upgrades, patches, enhancements, and maintenance activities
- Perform service restoration within agreed SLAs
- Troubleshoot issues across front-end, application, database, and back-end components
- Support integrations with back-end systems, APIs, databases, and enterprise applications
- Ensure configurations comply with security and operational standards
- Identify security vulnerabilities and implement corrective actions
- Manage and support application deployments
- Coordinate with development, infrastructure, DevOps, database, and other technical teams
- Perform root cause analysis and recommend preventive solutions
- Prepare technical documentation, incident reports, troubleshooting guides, and operational procedures
- Provide technical and analytical reports to stakeholders
- Handle multiple incidents, priorities, and technical activities simultaneously
- Identify operational improvements and proactively resolve potential system issues
- Participate in continuous improvement initiatives
- Provide technical support for customer care systems and related business applications
Requirements
What you’ll need- Experienced application support professional
- Strong analytical and troubleshooting skills
- Excellent problem-solving and decision-making abilities
- Ability to work effectively under pressure, particularly during critical incidents and service outages
- Strong communication and stakeholder management skills
- Ability to prioritize and manage multiple tasks simultaneously
- Strong sense of ownership and accountability
- Proactive approach to identifying and resolving technical issues
- Ability to work independently as well as collaboratively within cross-functional teams
- Willingness and ability to provide on-call support when required
- Strong documentation and technical reporting skills
- Experience supporting one or more of Risk, WinCash, Extranet, or eShop highly preferred