Client Services Coordinator

Advarra

. Process assigned submissions in a timely manner .

Posted 9/21/2026full-timeRemote • United StatesJuniorMid-Level💰 $50,000 - $66,974 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and effective communication as the main point of contact for clients, while managing administrative tasks and ensuring compliance with client requirements in a regulated environment.

Highest-signal resume keywords

Customer Service ExperienceMS Office Suite ProficiencyAdministrative Review SkillsProcess Improvement ParticipationRegulated Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Administrative SupportDocument ManagementSubmission ProcessingQuality Control CollaborationTask Reassignment Management

Soft Skills

Verbal CommunicationAttention to DetailListening SkillsProblem-SolvingTime Management

Tools & Technologies

MS WordMS Outlook

Industry Keywords

Regulated IndustryClient RequirementsSponsor/CRO CommunicationForeign Language TranslationConference Participation

About the role

Key responsibilities & impact

Process assigned submissions in a timely manner
Provide exemplary customer service and serve as the main point of client contact for assigned submissions
Provide direct assistance with day-to-day administrative activities supporting operations
Act as the primary contact for Sponsor/CRO and Principal Investigator/site communications regarding submissions
Conduct thorough administrative reviews of submissions
Liaise with study and site personnel to resolve missing information or issues
Document and adhere to client requirements, including organizational and protocol notes
Assist with task reassignments and manage documentation for foreign language translations
Collaborate with the quality control team to minimize errors
Complete tasks within expected turnaround times and respond to customer inquiries within 24 hours
Escalate customer or timeline issues to direct supervisors
Participate in process improvement initiatives
Attend conferences and workshops and complete assigned trainings
Process MODs, ICFs, PROs, SSUs, and client submissions as responsibilities expand toward CSC II

Requirements

What you’ll need

Two (2)+ years of experience in a customer service role or office environment, preferably in a regulated industry
Intermediate computer skills
Proficiency with MS Office Suite, especially Word and Outlook
Ability to sit or stand for extended periods at a stationary workstation
Ability to regularly carry, raise, and lower objects up to 10 lbs.
Ability to learn and comprehend basic instructions
Focus and attention to tasks and responsibilities
Verbal communication, listening and understanding, responding, and speaking

Benefits

Comp & perks

Variable bonus eligibility in addition to base salary
Health coverage
Paid holidays
Other benefits
Remote work arrangement