Advarra

Recruitment

• Conduct proactive candidate research and sourcing using LinkedIn, talent databases, social media, referrals, and other approved tools
• Identify and engage potential candidates for assigned openings and talent pipelines, and share qualified prospects with recruiters for further assessment
• Build and maintain organized candidate pipelines through ongoing research, outreach, and relationship management
• Coordinate interviews and recruiting meetings across candidates, interviewers, and recruiters, including scheduling, confirmations, changes, and follow-up communication
• Support candidate communications and recruiting logistics to provide a timely, consistent, and positive candidate experience
• Assist recruiters with resume review, talent mapping, market research, pipeline reporting, and other defined recruiting activities
• Maintain accurate candidate records, activity notes, status changes, and supporting documentation in the applicant tracking system and other Talent Acquisition tools
• Assist the Recruiting Program Manager with Talent Acquisition projects, strategic initiatives, and day-to-day operational priorities
• Develop and maintain standard operating procedures, templates, training materials, and shared resources
• Track assigned actions and deadlines, organize shared materials, and prepare routine updates to support timely project and program delivery
• Follow established Talent Acquisition processes and maintain discretion and confidentiality when handling candidate, employee, and business information

Recruiter I

• Identify and engage qualified talent through proactive candidate research and sourcing using LinkedIn, talent databases, social media, referrals, and other approved tools
• Share qualified prospects with recruiters for further assessment
• Build and maintain organized candidate pipelines through research, outreach, and relationship management
• Coordinate interviews and recruiting meetings, including scheduling, confirmations, changes, and follow-up communication
• Support candidate communications and recruiting logistics
• Assist recruiters with resume review, talent mapping, market research, pipeline reporting, and other recruiting activities
• Maintain accurate candidate records, activity notes, status changes, and documentation in applicant tracking and Talent Acquisition systems
• Assist with Talent Acquisition projects, strategic initiatives, and operational priorities
• Develop and maintain standard operating procedures, templates, training materials, and shared resources
• Track actions and deadlines, organize shared materials, and prepare routine project and program updates
• Follow Talent Acquisition processes and maintain discretion and confidentiality

Project Manager

• Understand a project’s overall context and value to the organization
• Decompose projects into actionable components with subject matter experts
• Estimate project effort with subject matter experts
• Lead on-site and virtual project meetings
• Deliver regular status reports to project stakeholders
• Facilitate cross-functional conversations among stakeholders, sponsors, subject matter experts, decision makers, and leadership
• Evaluate project impacts and recommend management approaches
• Ensure transparent project management and communicate progress
• Track and document key project decisions
• Establish and monitor project success criteria
• Convert project tasks into assignable work within a ticket tracking system
• Communicate risks, challenges, and schedule changes to stakeholders
• Maintain project schedules and adjust assignments based on business priorities
• Capture lessons learned and process improvement recommendations
• Manage allocated team members without direct supervisory authority
• Communicate progress and performance expectations to allocated team members
• Resolve or escalate task-related challenges
• Identify and implement process improvements with stakeholders

Information Technology Project Manager I

• Understand a project’s overall context and organizational value
• Decompose projects into actionable components with subject matter experts
• Estimate project effort with subject matter experts
• Lead onsite and virtual project meetings
• Deliver regular status reports to stakeholders
• Facilitate cross-functional discussions with stakeholders, sponsors, subject matter experts, decision makers, and leadership
• Evaluate project impacts and recommend management approaches
• Ensure transparent project management and progress visibility
• Track and document key project decisions
• Establish and monitor project success criteria
• Convert project tasks into assignable work within ticket tracking systems
• Communicate risks, challenges, and schedule changes promptly
• Maintain project schedules based on estimates and team commitments
• Adjust schedules and re-task team members according to priorities
• Capture lessons learned and process improvement recommendations
• Manage allocated team members without direct-management authority
• Communicate progress and performance expectations to allocated team members
• Resolve or escalate task-related challenges
• Identify and implement process improvements with stakeholders

Customer Support

• Provide customer support via email, chat, or ticket system
• Troubleshoot complex customer issues, including issues requiring multiple days to resolve
• Become proficient in Advarra’s core applications, integrations, and customer use cases
• Develop understanding of customer processes, standard operating procedures, and clinical research workflows
• Facilitate troubleshooting and communication across multiple teams
• Collaborate with internal project management, engineering, and Product management teams
• Build customer relationships and trust
• Serve as an internal escalation point and customer advocate
• Assign action items to team members to deliver timely resolutions
• Liaise between customers and Product teams to resolve issues
• Track and communicate customer suggestions for software enhancements
• Stay current with application updates and demonstrate new functionality to customers
• Engage team members for product demonstrations supporting existing customers and business development
• Perform other job-related duties as assigned
• Spend approximately 90% of time on customer support and 10% on team functions and learning

Product Support Specialist II

• Provide customer support through email, chat, or ticket system
• Troubleshoot complex customer issues, including issues requiring multiple days to resolve
• Become proficient in Advarra’s core applications, integrations, and customer use cases
• Understand customer processes, standard operating procedures, and clinical research workflows
• Facilitate troubleshooting and communication across multiple internal teams
• Collaborate with internal project management, engineering, and Product management teams
• Build customer relationships and demonstrate responsiveness and urgency
• Serve as an internal escalation point and customer advocate
• Assign action items to team members to deliver timely resolutions
• Liaise between customers and Product teams to resolve issues
• Track and communicate customer suggestions for software enhancements
• Stay current with application updates and demonstrate new functionality to customers
• Engage team members for product demonstrations supporting existing customers and business development
• Perform other job-related duties as assigned
• Spend approximately 90% of time on customer support and 10% on team functions and learning

Product Support Specialist, Level II

Client Services Representative

• Serve as the main Sponsor, CRO, and PI site contact on assigned studies
• Assist with other studies and serve as a primary contact on assigned submissions
• Conduct administrative review of protocol/site submissions and supporting documentation
• Demonstrate advanced understanding of multiple types of protocol and site submissions
• Document and execute client customizations
• Process change requests for approved protocols
• Manage vendor relations and documentation for foreign-language translations
• Maintain accuracy and attention to detail
• Collaborate with the quality assurance team to minimize errors
• Respond to customers within 24 hours of email or voicemail receipt
• Escalate customer or timeline issues to management

Coordinator II, Client Services

• Provide exemplary client service and serve as the main point of client contact for designated pharmaceutical companies, contract research organizations, and academic medical centers
• Provide direct client assistance and advisement to facilitate IRB review
• Translate IRB decisions and processes to clients to maintain continuity and timely communications
• Serve as the main Sponsor, CRO and PI site contact on assigned studies
• Assist with other studies as needed and serve as a primary Sponsor, CRO and PI site contact on assigned submissions
• Conduct administrative review of protocol/site submissions by reading, reviewing, and understanding protocol requirements and supporting documentation
• Demonstrate advanced understanding of multiple types of protocol and site submissions
• Document and execute client customizations; process change requests for approved protocols
• Manage vendor relations and documentation for foreign language translations
• Collaborate with the quality assurance team to ensure minimal error rates
• Respond to customers within 24 hours of email/voicemail receipt
• Escalate customer or timeline issues to management

• Process assigned submissions in a timely manner
• Provide exemplary customer service and serve as the main point of client contact for assigned submissions
• Provide direct assistance with day-to-day administrative activities supporting operations
• Act as the primary contact for Sponsor/CRO and Principal Investigator/site communications regarding submissions
• Conduct thorough administrative reviews of submissions
• Liaise with study and site personnel to resolve missing information or issues
• Document and adhere to client requirements, including organizational and protocol notes
• Assist with task reassignments and manage documentation for foreign language translations
• Collaborate with the quality control team to minimize errors
• Complete tasks within expected turnaround times and respond to customer inquiries within 24 hours
• Escalate customer or timeline issues to direct supervisors
• Participate in process improvement initiatives
• Attend conferences and workshops and complete assigned trainings
• Process MODs, ICFs, PROs, SSUs, and client submissions as responsibilities expand toward CSC II

Client Services Coordinator

• Process assigned submissions in a timely manner
• Provide exemplary customer service and serve as the main point of client contact for assigned submissions
• Provide direct assistance with day-to-day administrative activities supporting operations
• Act as the primary contact for Sponsor/CRO and Principal Investigator/site communications regarding submissions
• Conduct administrative reviews of submissions and liaise with study and site personnel to resolve missing information or issues
• Document and adhere to client requirements, including organizational and protocol notes
• Assist with task reassignments and manage documentation for foreign language translations
• Collaborate with the quality control team to minimize errors
• Complete tasks within expected turnaround times and respond to customer inquiries within 24 hours
• Escalate customer or timeline issues to direct supervisors
• Participate in process improvement initiatives
• Attend conferences and workshops and complete assigned trainings
• Process MODs with minimal ICF impact, progressing to MODs with greater ICF impact, and handle PROs/SSUs/clients upon promotion to CSC II

Client Services Coordinator I

Quality Control

• Conduct Quality Control activities on IRB and staff documentation to ensure accuracy against primary sources and compliance with Advarra quality control standards, federal regulations, and timelines
• Review and critically analyze documents for accuracy in content for assigned submission types
• Communicate clear feedback to Research Services staff regarding missing or incomplete elements
• Accomplish daily workload priorities with flexibility and adaptability
• Execute procedures in compliance with internal quality standards and external regulations
• Support supervisor or director vision of team performance through timely processing of delegated tasks, escalation of workflow concerns, and proactive process improvement suggestions
• Participate in team and department professional and personal development initiatives
• Perform quality control of recruitment, subject-facing, translated, and generic material submissions
• Perform initial site reviews and site modifications, including investigator, location, conflict-of-interest, informed consent, HIPAA, and eConsent requests
• Perform quality control on study-level Protocol or Product Information modifications that do not impact Informed Consent templates
• Perform other duties as assigned

Quality Control Coordinator II

• Conduct Quality Control activities on IRB and staff documentation
• Ensure accuracy against primary sources and compliance with Advarra quality control standards, federal regulations, and timelines
• Review and critically analyze assigned submission documents for content accuracy
• Communicate clear feedback to Research Services staff regarding missing or incomplete elements
• Accomplish daily workload priorities with flexibility and adaptability
• Execute procedures in compliance with internal quality standards and external regulations
• Support supervisor or director vision through timely processing of delegated tasks, escalation of workflow concerns, and process improvement suggestions
• Participate in team and department professional and personal development initiatives
• Perform quality control of recruitment, subject-facing, translated, and generic material submissions
• Perform initial site reviews and site modifications, including investigator, location, conflict-of-interest, informed-consent, HIPAA, and eConsent requests
• Perform quality control on study-level Protocol or Product Information modifications that do not impact Informed Consent templates
• Perform other duties as assigned