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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and effective communication as the main point of contact for clients, while managing administrative tasks and documentation in a regulated environment. Proficient in MS Office Suite and capable of collaborating with teams to improve processes and minimize errors.
Highest-signal resume keywords
Customer Service ExperienceMS Office Suite ProficiencyAdministrative SupportRegulated Industry ExperienceProcess Improvement Participation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Intermediate Computer SkillsDocument ManagementSubmission ProcessingQuality Control CollaborationTask Reassignment Management
Soft Skills
Verbal CommunicationAttention to DetailListening SkillsProblem-Solving
Certifications & Qualifications
Bachelor’s Degree in Related Field
Industry Keywords
Regulated IndustryClient RequirementsProtocol NotesForeign Language TranslationsAdministrative Reviews
About the role
Key responsibilities & impact- Process assigned submissions in a timely manner
- Provide exemplary customer service and serve as the main point of client contact for assigned submissions
- Provide direct assistance with day-to-day administrative activities supporting operations
- Act as the primary contact for Sponsor/CRO and Principal Investigator/site communications regarding submissions
- Conduct administrative reviews of submissions and liaise with study and site personnel to resolve missing information or issues
- Document and adhere to client requirements, including organizational and protocol notes
- Assist with task reassignments and manage documentation for foreign language translations
- Collaborate with the quality control team to minimize errors
- Complete tasks within expected turnaround times and respond to customer inquiries within 24 hours
- Escalate customer or timeline issues to direct supervisors
- Participate in process improvement initiatives
- Attend conferences and workshops and complete assigned trainings
- Process MODs with minimal ICF impact, progressing to MODs with greater ICF impact, and handle PROs/SSUs/clients upon promotion to CSC II
Requirements
What you’ll need- Two (2)+ years of experience in a customer service role or office environment, preferably in a regulated industry
- Intermediate computer skills
- Proficiency with MS Office Suite, especially Word and Outlook
- Preferred: Bachelor’s degree in a related field
- Ability to learn and comprehend basic instructions
- Focus and attention to tasks and responsibilities
- Verbal communication, listening and understanding, responding, and speaking
- Ability to sit or stand for extended periods at a stationary workstation
- Ability to regularly carry, raise, and lower objects of up to 10 lbs.
Benefits
Comp & perks- Variable bonus eligibility
- Health coverage
- Paid holidays
- Other benefits
- Reasonable accommodation for applicants with disabilities
- Inclusive and collaborative work environment