Coordinator II, Client Services

Advarra

. Provide exemplary client service and serve as the main point of client contact for designated pharmaceutical companies, contract research organizations, and academic medical centers .

Posted 9/21/2026full-timeRemote • United StatesJuniorMid-Level💰 $54,029 - $89,158 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IRB processes and clinical research, ensuring compliance with regulations for the protection of human subjects. Proficient in client communication and documentation management, with a focus on delivering exemplary service and maintaining strong vendor relations.

Highest-signal resume keywords

IRB ExperienceClinical Research KnowledgeCertified IRB Professional (CIP)MS Office Suite ProficiencyClient Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IRB ReviewProtocol Submission ReviewDocumentation ManagementRegulatory ComplianceVendor Relations Management

Soft Skills

Verbal CommunicationListening SkillsAttention to DetailCustomer Service Orientation

Tools & Technologies

Proprietary SystemMS Office Suite

Certifications & Qualifications

Certified IRB Professional (CIP)

Industry Keywords

Human Subjects ProtectionContract Research OrganizationsPharmaceutical CompaniesAcademic Medical CentersQuality Assurance

About the role

Key responsibilities & impact

Provide exemplary client service and serve as the main point of client contact for designated pharmaceutical companies, contract research organizations, and academic medical centers
Provide direct client assistance and advisement to facilitate IRB review
Translate IRB decisions and processes to clients to maintain continuity and timely communications
Serve as the main Sponsor, CRO and PI site contact on assigned studies
Assist with other studies as needed and serve as a primary Sponsor, CRO and PI site contact on assigned submissions
Conduct administrative review of protocol/site submissions by reading, reviewing, and understanding protocol requirements and supporting documentation
Demonstrate advanced understanding of multiple types of protocol and site submissions
Document and execute client customizations; process change requests for approved protocols
Manage vendor relations and documentation for foreign language translations
Collaborate with the quality assurance team to ensure minimal error rates
Respond to customers within 24 hours of email/voicemail receipt
Escalate customer or timeline issues to management

Requirements

What you’ll need

Two (2) years’ experience in IRB or clinical research setting that includes applying regulations to the protection of human subjects
Intermediate computer skills, including proficiency with MS Office Suite with an emphasis on Word and Outlook
Ability to effectively use proprietary system
Certified IRB Professional (CIP) or attainment of CIP within one (1) years of eligibility
Ability to sit or stand for extended periods of time at stationary workstation
Regularly carry, raise, and lower objects of up to 10 Lbs.
Learn and comprehend basic instructions
Focus and attention to tasks and responsibilities
Verbal communication; listening and understanding, responding, and speaking

Benefits

Comp & perks

Variable bonus eligibility
Health coverage
Paid holidays
Other benefits