Help Desk Coordinator I

Advarra

. Collaborates with management and Team Lead to drive process enhancements and contributes to departmental and company strategies .

Posted 10/30/2026full-timeRemote • United StatesJuniorMid-Level💰 $50,000 - $66,974 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IRB processes and regulations, providing exceptional customer service and support to internal and external clients. Proficient in process enhancement and documentation, with strong attention to detail and effective communication skills.

Highest-signal resume keywords

IRB Process ExpertiseFDA Regulations UnderstandingOHRP Regulations KnowledgeIntermediate MS Office SkillsCRM Software Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IRB ProcessesClinical ResearchProcess ImprovementDocumentation SkillsClient SupportData TrackingRegulatory ComplianceDecision MakingAttention to DetailCustomer Service

Soft Skills

Verbal CommunicationListening SkillsJudgment and DiscretionFocus and AttentionCollaboration

Tools & Technologies

MS OfficeCRM Software

Industry Keywords

Clinical ResearchHealth Related FieldInformed ConsentInstitutional Review BoardsCIRBI

About the role

Key responsibilities & impact

Collaborates with management and Team Lead to drive process enhancements and contributes to departmental and company strategies
Acts as a point of contact for IRB customers and provides exceptional customer service
Supports internal and external clients with a variety of tasks
Ensures accuracy, attention to detail, and timely responses to customer inquiries
Documents and tracks client experience data in the system
Escalates client concerns and collaborates with internal teams to resolve issues
Provides client feedback through appropriate channels
Participates in process improvement discussions and assigned projects
Acts as the primary contact for Advarra teams and CIRBI support
Conducts CIRBI demonstrations and provides ongoing client support and training
Serves as a subject matter expert for IRB processes and requirements
Completes assigned tasks

Requirements

What you’ll need

Bachelor’s degree in business, communication or Science related field OR High School Diploma with two (2) years’ industry experience
Two (2)+ years’ experience in an IRB, health related field, or clinical research
Comfortable evaluating a situation, exercising good judgment and discretion, and making decisions on matters of significance with the assistance of the Team Lead and/or Manager
Understanding of FDA and OHRP regulations and guidance and ICH guidance for informed consent and institutional review boards
Intermediate computer skills, including MS Office products and CRM software
Sit or stand for extended periods of time at stationary workstation
Regularly carry, raise, and lower objects of up to 10 Lbs.
Learn and comprehend basic instructions
Focus and attention to tasks and responsibilities
Verbal communication; listening and understanding, responding, and speaking

Benefits

Comp & perks

Variable bonus eligibility
Health coverage
Paid holidays