Help Desk Coordinator I

Advarra

. Serve as an IRB resource for internal and external clients .

Posted 10/30/2026full-timeRemote • United StatesJuniorMid-Level💰 $50,000 - $66,974 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IRB processes and regulations, providing exceptional client support and training while driving process improvements and ensuring client satisfaction. Proficient in maintaining effective communication and collaboration with internal teams and external clients.

Highest-signal resume keywords

IRB Process ExpertiseClient Support and TrainingFDA and OHRP Regulations UnderstandingIntermediate Computer SkillsProcess Improvement Participation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IRB ProcessesClinical ResearchFDA RegulationsOHRP GuidanceICH GuidanceMS Office ProductsCRM SoftwareClient Experience DocumentationProject ManagementData Tracking

Soft Skills

Verbal CommunicationListening SkillsJudgment and DiscretionProblem-SolvingAttention to Detail

Industry Keywords

Client OnboardingProcess EnhancementCustomer ServiceClient RetentionHealth-Related Field

About the role

Key responsibilities & impact

Serve as an IRB resource for internal and external clients
Assist with Advarra best practices, client onboarding, training, and daily questions and concerns
Provide direct client assistance and participate in or manage projects
Escalate and participate in process improvement initiatives
Maintain communications that promote client loyalty and enhance retention
Assess issues and ensure quick, appropriate resolution
Collaborate with management and Team Lead to drive process enhancements and execute departmental and company strategies
Act as a point of contact for IRB customers and provide exceptional customer service
Support internal and external clients with varied tasks
Collaborate with internal teams to ensure client satisfaction
Respond to customer inquiries promptly
Document and track client experience data in the system
Escalate client concerns to the relevant Team Lead and/or Manager
Resolve client issues and concerns with internal teams
Provide client feedback through appropriate channels
Participate in process improvement discussions
Act as primary contact for Advarra teams and CIRBI support
Conduct or participate in CIRBI demonstrations and provide ongoing client support and training
Serve as subject matter expert for IRB processes and requirements
Participate in assigned projects and complete assigned tasks

Requirements

What you’ll need

Bachelor's degree in business, communication or a science-related field, or a high school diploma with two years of industry experience
Two or more years of experience in an IRB, health-related field, or clinical research
Comfortable evaluating situations, exercising good judgment and discretion, and making significant decisions with Team Lead and/or Manager assistance
Understanding of FDA and OHRP regulations and guidance
Understanding of ICH guidance for informed consent and institutional review boards
Intermediate computer skills, including MS Office products and CRM software
Ability to learn and comprehend basic instructions
Ability to focus attention on tasks and responsibilities
Verbal communication, listening, understanding, responding, and speaking abilities
Ability to sit or stand for extended periods at a stationary workstation
Ability to regularly carry, raise, and lower objects up to 10 lbs.

Benefits

Comp & perks

Variable bonus eligibility
Health coverage
Paid holidays
Other benefits