AVP, Patient Contact Center Operations

Advocate Aurora Health

. Assist with the development and management of central services .

Posted 10/1/2026full-timeRemote • North Carolina • United StatesLead💰 $75 - $121 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operational group practice management, strategic program development, and stakeholder relationship management. Proficient in financial management, data analysis, and optimizing resource management to ensure high-quality care delivery.

Highest-signal resume keywords

Operational Group Practice ManagementFinancial ManagementIntegrated Delivery System ExperienceStakeholder Relationship ManagementData Analysis and Process Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisFinancial ManagementTelephony ManagementCustomer Relationship ManagementHuman Resource ManagementRisk ManagementBusiness OperationsClinical OperationsPlanning and MarketingInformation Management

Soft Skills

LeadershipCommunicationProblem SolvingConflict ResolutionTeam Management

Tools & Technologies

10-Key CalculatorComputerTelephone

Certifications & Qualifications

Bachelor's DegreeMBAMHA

Industry Keywords

Quality ImprovementOperational EfficiencyResource ManagementStakeholder EngagementHealthcare Management

About the role

Key responsibilities & impact

Assist with the development and management of central services
Work with Practices, Physicians, Executive leaders, and System partners on improvement strategies
Provide leadership, guidance, and direction to achieve organizational outcomes
Assist with centralized implementations, tracking, and reporting
Implement strategy and support constructive stakeholder relationships through communication and diplomacy
Provide programmatic support to the Medical Group for strategic system program development and daily contact center management
Collect and analyze data, solve problems, resolve conflicts, manage relationships, and evaluate and improve processes
Recommend knowledge-based solutions and courses of action to promote quality improvement
Integrate and coordinate operations and resource management across multiple locations
Organize and manage human and physical resources to optimize performance and efficiency
Communicate effectively with teams and stakeholders to promote transparency, trust, and reliability
Supervise daily operations of multiple practices through on-site practice managers
Assess, plan, coordinate, and evaluate clinical and operational functions to ensure high-quality, cost-effective care

Requirements

What you’ll need

Bachelor's Degree required
Minimum of 10 years of effective/operation group practice management experience
Experience working with an integrated delivery system is highly desirable
MBA/MHA or relevant graduate degree preferred
Knowledge of financial management, telephony management and reporting, customer relationship management, human resource management, governance and organizational dynamics, planning and marketing, information management, risk management, and business and clinical operations
Ability to work under pressure and meet deadlines
Ability to lift and move reports and notebooks weighing up to 10 pounds
Ability to use computers, a 10-key calculator, and telephone

Benefits

Comp & perks

Comprehensive Total Rewards benefits and well-being programs
Competitive compensation
Generous retirement offerings
Career development programs
Premium pay such as shift and on-call pay
Incentive pay for select positions
Opportunity for annual performance-based increases
Paid Time Off programs
Medical, dental, vision, life, and short- and long-term disability benefits
Flexible Spending Accounts for eligible health care and dependent care expenses
Adoption assistance and paid parental leave
Defined contribution retirement plans with employer match
Other financial wellness programs
Educational Assistance Program