Advocate Aurora Health

Nurse

• Provide and coordinate comprehensive patient care through the nursing process
• Deliver safe, therapeutic care in accordance with established standards, policies, and procedures
• Apply evidence-based practice, clinical decision making, compassion, and nursing skills
• Collaborate with interdisciplinary teams
• Advocate for patient needs
• Lead efforts to create the safest patient environment and best patient experience across the continuum
• Provide care in an ambulatory and outpatient pain management setting
• Support diagnosis and treatment of acute and chronic pain using minimally invasive procedures
• Educate patients and support personalized treatment plans and long-term wellness

Registered Nurse – Pain Management Clinic

• Provide and coordinate comprehensive patient care through the nursing process
• Deliver safe, therapeutic care in accordance with established standards, policies, and procedures
• Apply evidence-based practice and clinical decision-making
• Provide compassionate patient care
• Lead efforts to create the safest patient environment and best patient experience across the continuum
• Care for non-oncology ambulatory infusion patients across specialties including rheumatology, neurology, and gastroenterology
• Work in a 14-chair infusion center open Monday through Friday

Registered Nurse – Non-Oncology Infusion

Clinical Operations

• Develop and administer the Epic Factory AI Program
• Lead cross-application strategic initiatives under the AVP of Clinical Applications for Strategic Projects & AI
• Work with IT leadership and business units to develop business cases and requirements for technology-related business problems
• Support business relationship management, business strategy and planning, and portfolio/demand management
• Maintain productive relationships across IT and business functions
• Articulate business value and strategy and coordinate across IT to achieve operational excellence
• Research industry practices and performance metrics
• Coordinate and monitor project activities and provide technical direction to project teams
• Analyze project portfolio initiatives and identify measurable outcomes
• Implement processes and tools to measure project benefits
• Mentor and coach IT staff on workflows and functionality for new and enhanced systems and processes
• Participate in analyst technical skill development and provide input to performance reviews and development objectives
• Create business process mappings showing system and workflow interdependencies
• Support risk mitigation, communication plans, implementation strategies, work plans, and scope management

IT Program Manager – Clinical Applications, Strategic Initiatives, AI

Patient Access Representative

• Link the patient experience between PACT and the practice site using facility/provider information and established procedures
• Assist inbound callers using available resources and critical thinking; make outbound calls when needed
• Recognize complex problems and escalate them for resolution
• Perform basic technical troubleshooting for online applications, systems, or access issues
• Schedule patient appointments and coordinate cancellations, reschedules, and additions to schedules
• Obtain demographic and insurance information and verify insurance coverage
• Complete forms and verify and update medical records
• Identify emergent calls and immediately transfer them to a Registered Nurse for triage
• Route patients for triage, scheduling, rescheduling, and appointment cancellations
• Submit medication refill requests and page providers and facilities as appropriate
• Provide customer service according to departmental standards
• Support organizational marketing efforts by providing information and referrals
• Maintain records and regularly report on and update provider and marketing databases
• Maintain knowledge and efficient use of departmental information systems
• Perform additional duties based on department needs

Patient Access & Care Team Representative I

Urgent Care

• Perform and assist with radiographic and fluoroscopic procedures
• Document patient history pertaining to procedures on physician-submitted requisitions
• Confirm patient identification verbally and by validating proof of identity
• Prepare and administer contrast media as required
• Consult with radiologists and other physicians as necessary
• Select and operate equipment according to procedure demands
• Demonstrate correct and adequate anatomic positioning skills
• Maintain records according to departmental standards
• Perform radiographic examinations with proficiency using radiation safety practices
• Coordinate daily examination and clerical activities
• Travel between MSK OUC sites as needed to ensure coverage

Radiology Technologist – Musculoskeletal/Orthopedic Urgent Care

General

• Engage in unit councils, professional governance, and quality initiatives to improve care processes and apply evidence-based practices
• Use the nursing process to assess, plan, diagnose, implement, and evaluate nursing care
• Engage patients and families throughout the continuum of care
• Monitor patient conditions, adjust care plans, mobilize resources, and collaborate with the care team
• Uphold and promote a culture of safety
• Evaluate patient, team, and unit outcomes and take action as needed
• Administer medications, treatments, and therapies safely according to clinical protocols and procedures
• Demonstrate effective communication, feedback, conflict resolution, team collaboration, and appropriate delegation
• Pursue professional development, complete required education, and maintain certifications
• Adhere to the ANA Code of Ethics and practice ethical decision-making
• Delegate appropriately to registered nurses, licensed practical nurses, and unlicensed assistive personnel
• Maintain accurate, timely EHR documentation
• Float to other units, departments, care areas, or facilities within the designated service area as required
• Provide age-appropriate care based on patient status, growth, and development

RN, Peds CRU, PICU

Clinical Assistant

• Greet patients and visitors promptly, courteously, and helpfully
• Collect insurance co-payments and respond to routine information requests
• Schedule and maintain calendars of appointments, meetings, and travel
• Coordinate agendas, site selection, food/beverage selections, audio-visual arrangements, and document preparation
• Schedule patients and enter information into the computer system
• Coordinate patient appointments with other departments and physician offices
• Answer and screen telephone calls, triage clinical calls, and resolve problems appropriately
• Assemble, copy, and release patient medical records
• Coordinate with the Medical Records Department on requests for notes and additional information
• Generate, modify, update, and distribute basic reports
• Open, sort, and distribute mail and department documents
• Operate and maintain office equipment and order office supplies as needed
• Complete referrals and track and follow up on re-authorizations
• Process patient registration and obtain required information
• Process billing/reimbursement forms and other department records as needed
• Maintain logs and reports and perform simple calculations
• Assist with gathering, organizing, and compiling data for reports and meetings

Clinical Office Assistant

Physician Assistant

• Support the care team by performing clinical and administrative tasks vital to patient care
• Welcome patients and support their transition into care
• Take and record vital signs, medical histories, and health screenings
• Prepare patients for exams and assist providers during procedures
• Administer medications and vaccines as directed
• Perform specimen collection and point-of-care testing
• Document care accurately in the electronic health record
• Partner with physicians, nurses, and teammates to deliver coordinated care
• Travel between Downers Grove, Aurora, and Naperville locations

Medical Assistant – Podiatry

• Provide adaptable, high-quality Medical Surgical nursing care across multiple hospitals and units in Wisconsin
• Float day-to-day or accept six-week float assignments based on organizational need
• Work self-scheduled night shifts from 1900–0730 in 12-hour shifts
• Assess, plan, diagnose, implement, and evaluate nursing care
• Engage patients and families throughout the continuum of care
• Monitor patient conditions, adjust care plans, mobilize resources, and collaborate with the care team
• Administer medications, treatments, and therapies safely according to protocols
• Promote a culture of safety and evaluate patient, team, and unit outcomes
• Participate in unit councils, professional governance, quality initiatives, and evidence-based practice
• Communicate effectively, provide feedback, resolve conflicts, collaborate, and delegate appropriately
• Maintain professional development, required education, and certifications
• Maintain accurate and timely EHR documentation
• Float to other units, departments, care areas, or facilities within the designated service area
• Provide age-appropriate care based on patient needs and developmental principles
• Adhere to the ANA Code of Ethics and contribute to integrated, unbiased patient care

Resource Registered Nurse – Medical Surgical Float Pool

• Provide professional nursing care through assessment, diagnosis, outcomes identification, planning, implementation, and evaluation
• Maintain a safe work environment and perform job responsibilities safely
• Maintain clinical and professional competency for the patient population served
• Collect and analyze healthcare consumer data to identify diagnoses, problems, and issues
• Identify expected outcomes and develop individualized care plans
• Implement care plans, coordinate care delivery, and promote health and safety
• Delegate care appropriately within legal and policy parameters
• Evaluate progress toward goals and outcomes
• Practice inclusively, ethically, and in an environmentally safe manner
• Communicate effectively and collaborate with healthcare consumers and stakeholders
• Lead within the professional practice setting and profession
• Integrate evidence and research findings into practice
• Contribute to quality nursing practice and shared governance
• Evaluate nursing practice against professional standards, statutes, rules, and regulations
• Use resources to provide safe, effective, fiscally responsible, evidence-based nursing services

Registered Nurse – Virtual Nurse Observation

Call Center Representative

• Assist with the development and management of central services
• Work with Practices, Physicians, Executive leaders, and System partners on improvement strategies
• Provide leadership, guidance, and direction to achieve organizational outcomes
• Assist with centralized implementations, tracking, and reporting
• Implement strategy and support constructive stakeholder relationships through communication and diplomacy
• Provide programmatic support to the Medical Group for strategic system program development and daily contact center management
• Collect and analyze data, solve problems, resolve conflicts, manage relationships, and evaluate and improve processes
• Recommend knowledge-based solutions and courses of action to promote quality improvement
• Integrate and coordinate operations and resource management across multiple locations
• Organize and manage human and physical resources to optimize performance and efficiency
• Communicate effectively with teams and stakeholders to promote transparency, trust, and reliability
• Supervise daily operations of multiple practices through on-site practice managers
• Assess, plan, coordinate, and evaluate clinical and operational functions to ensure high-quality, cost-effective care

AVP, Patient Contact Center Operations

• Engage in unit councils, professional governance, and quality initiatives
• Utilize the nursing process to assess, plan, diagnose, implement, and evaluate nursing care
• Engage patients and families throughout the continuum of care
• Monitor patient conditions, adjust care plans, mobilize resources, and collaborate with the care team
• Uphold and promote a culture of safety
• Evaluate patient, team, and unit outcomes and take action as needed
• Administer medications, treatments, and therapies safely according to clinical protocols when required
• Provide effective communication, feedback, and conflict resolution
• Delegate appropriately to Registered Nurses, Licensed Practical Nurses, and unlicensed assistive personnel
• Maintain accurate and timely EHR documentation
• Float to other units, departments, care areas, or facilities within the designated service area when required
• Provide age-appropriate care based on patient status and developmental needs
• Pursue professional development, complete required education, and maintain certifications
• Practice according to the ANA Code of Ethics and contribute to integrated, unbiased patient care

• Provide adaptable, high-quality ambulatory nursing care across multiple hospitals and units based on organizational need
• Float day-to-day or accept six-week float assignments across designated Wisconsin support sites
• Use the nursing process to assess, plan, diagnose, implement, and evaluate patient care
• Engage patients and families throughout the continuum of care
• Monitor patient conditions, adjust care plans, mobilize resources, and collaborate with the care team
• Administer medications, treatments, and therapies safely according to protocols when required
• Promote a culture of safety and evaluate patient, team, and unit outcomes
• Participate in unit councils, professional governance, and quality initiatives
• Communicate effectively, provide feedback, resolve conflicts, collaborate, and delegate appropriately
• Pursue professional development, complete required education, and maintain certifications
• Maintain accurate and timely electronic health record documentation
• Float to other units, departments, care areas, or facilities within the designated service area as needed
• Provide age-appropriate care based on patient status and developmental needs
• Perform physical safety interventions, including patient restraint and verbal de-escalation, when needed

Flex Resource Registered Nurse – Ambulatory Float Pool

• Engage in unit councils, professional governance, and quality initiatives
• Utilize the nursing process to assess, plan, diagnose, implement, and evaluate nursing care
• Engage patients and families throughout the continuum of care
• Monitor patient conditions, adjust care plans, mobilize resources, and collaborate with the care team
• Uphold and promote a culture of safety
• Evaluate patient, team, and unit outcomes and take action as needed
• Administer medications, treatments, and therapies safely according to protocols and procedures
• Communicate effectively, provide feedback, resolve conflicts, and delegate appropriately
• Pursue professional development, complete required education, and maintain certifications
• Practice according to the ANA Code of Ethics and contribute to integrated, unbiased patient care
• Delegate appropriately to RNs, LPNs, and unlicensed assistive personnel
• Maintain accurate, timely EHR documentation
• Float to other units, departments, care areas, or facilities within the designated service area as needed
• Provide age-appropriate care based on patient status and developmental needs

New Graduate Registered Nurse, RN – Adult Acute Care Float Pool

Director

• Establish enterprise vision, strategy, governance framework, and future-state direction for the Virtual Social Care service line
• Select, coach, and develop Virtual Social Care leaders and team members
• Design, implement, govern, and continuously evolve the enterprise Virtual Social Care operating model and Virtual Hub
• Oversee AI-enabled intake, patient triage, clinical routing, virtual capacity management, and access to social health interventions
• Establish enterprise standards for workflows, patient routing, escalation pathways, quality expectations, and virtual service delivery
• Partner with Information Technology, Epic, Analytics, Artificial Intelligence, Virtual Care, and operational leaders on technology strategy and capability development
• Maintain accountability for patient access, quality, productivity, capacity utilization, and service outcomes
• Lead enterprise planning and innovation for virtual social care delivery, AI-enabled service models, automation, emerging technologies, and future-state expansion
• Build strategic partnerships with executive leaders, market leadership, clinical stakeholders, operational departments, and technology teams
• Provide strategic oversight of staffing models, virtual capacity planning, workload balancing, resource allocation, and scalability strategies
• Champion innovation, digital transformation, and future-state planning
• Ensure compliance with the organization's Code of Ethical Conduct and applicable policies, regulations, and laws
• Provide executive oversight of the Virtual Social Care service line and Virtual Hub across markets

Registered Nurse – Pain Management Clinic

Registered Nurse – Non-Oncology Infusion

IT Program Manager – Clinical Applications, Strategic Initiatives, AI

Patient Access & Care Team Representative I

Radiology Technologist – Musculoskeletal/Orthopedic Urgent Care

RN, Peds CRU, PICU

Clinical Office Assistant

Medical Assistant – Podiatry

Resource Registered Nurse – Medical Surgical Float Pool

Registered Nurse – Virtual Nurse Observation

AVP, Patient Contact Center Operations

Registered Nurse – Virtual Nurse Observation

Flex Resource Registered Nurse – Ambulatory Float Pool

New Graduate Registered Nurse, RN – Adult Acute Care Float Pool

Director – Virtual Social Care