Care Coordinator, Auth Scheduling Specialist

Advocate Aurora Health

. Complete referrals for patients and coordinate with referring and receiving practices and/or departments .

Posted 11/6/2026full-timeCharlotte • North Carolina • United StatesMid-LevelSenior💰 $21 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in coordinating patient referrals, scheduling procedures, and managing insurance coverage while ensuring compliance with medical necessity policies. Strong customer service skills are essential for educating patients and facilitating seamless communication between practices.

Highest-signal resume keywords

Patient Referral CoordinationInsurance Coverage UnderstandingCustomer Service ExperienceMedical Records Software KnowledgeFinancial Estimate Preparation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Referral CoordinationFinancial Estimate PreparationAuthorization ObtainingInsurance Coverage ReviewScheduling ProceduresMedical Necessity Understanding

Soft Skills

Customer ServiceAttention to DetailCommunication

Tools & Technologies

Medical Records SoftwareComputer Proficiency

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Insurance Plan TypesFast-Paced Office EnvironmentCare Gap Follow-Up

About the role

Key responsibilities & impact

Complete referrals for patients and coordinate with referring and receiving practices and/or departments
Coordinate and prepare financial estimates for patients
Obtain all required authorizations
Direct patients to providers within their insurance plan
Review benefits and educate patients on insurance coverage
Coordinate and schedule surgical procedures, diagnostic testing, and other services across departments with internal and ancillary providers
Review schedules and confirm accuracy and proper time allocation
Follow up on referrals to ensure no care gaps

Requirements

What you’ll need

High School Diploma or GED required
Computer experience required
Thorough understanding of insurance coverage (FSC/Coverage/Plan types) and Medical Necessity policies preferred
Knowledge of medical records software preferred
Customer service experience required
Must be able to sit for long periods of time
Must be able to work in a fast-paced office environment
Should be able to bend and lift up to 10 lbs.

Benefits

Comp & perks

Full benefits eligibility
Paid Time Off programs
Medical, dental, vision, life, and Short- and Long-Term Disability benefits
Flexible Spending Accounts for eligible health care and dependent care expenses
Adoption assistance
Paid parental leave
Defined contribution retirement plans with employer match
Financial wellness programs
Educational Assistance Program
Premium pay such as shift and on-call pay based on the teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Career development programs
Well-being programs