Care Coordinator – Prior Auth Specialist

Advocate Aurora Health

. Complete referrals for patients and coordinate with referring and receiving practices and/or departments .

Posted 11/4/2026full-timeCharlotte • North Carolina • United StatesMid-LevelSenior💰 $21 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in coordinating patient referrals, managing insurance coverage, and preparing financial estimates while ensuring seamless communication between patients and healthcare providers. Proficient in navigating medical records software and maintaining accuracy in scheduling and authorizations.

Highest-signal resume keywords

Patient Referral CoordinationInsurance Coverage UnderstandingFinancial Estimate PreparationCustomer Service ExperienceMedical Records Software Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Referral CoordinationFinancial Estimate PreparationInsurance Coverage UnderstandingAuthorization ManagementScheduling Accuracy

Soft Skills

Customer ServiceAttention to DetailCommunication SkillsAdaptabilityProblem-Solving

Tools & Technologies

Medical Records SoftwareScheduling Software

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Medical Necessity PoliciesInsurance Plan TypesFast-Paced Office Environment

About the role

Key responsibilities & impact

Complete referrals for patients and coordinate with referring and receiving practices and/or departments
Coordinate and prepare financial estimates for patients
Obtain all required authorizations
Direct patients to providers within their insurance plan
Review benefits and educate patients on insurance coverage
Coordinate and schedule surgical procedures, diagnostic testing, and other services with internal and ancillary providers
Review schedules and confirm accuracy and proper time allocation
Follow up on referrals to ensure no care gaps

Requirements

What you’ll need

High School Diploma or GED required
Computer experience required
Thorough understanding of insurance coverage (FSC/Coverage/Plan types) and Medical Necessity policies preferred
Knowledge of medical records software preferred
Customer service experience required
Must be able to sit for long periods of time
Must be able to work in a fast-paced office environment
Should be able to bend and lift up to 10 lbs.

Benefits

Comp & perks

Comprehensive Total Rewards benefits and well-being programs
Competitive compensation
Generous retirement offerings
Career development programs
Premium pay such as shift and on-call pay
Incentive pay for select positions
Opportunity for annual performance-based increases
Paid Time Off programs
Medical, dental, vision, life, and Short- and Long-Term Disability benefits
Flexible Spending Accounts for eligible health care and dependent care expenses
Adoption assistance
Paid parental leave
Defined contribution retirement plans with employer match
Financial wellness programs
Educational Assistance Program