Clinical Office Assistant

Advocate Aurora Health

. Greet patients and visitors promptly, courteously, and helpfully .

Posted 10/7/2026part-timeGrayslake • Illinois • United StatesJunior💰 $21 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational skills and attention to detail while effectively managing patient scheduling, communication, and administrative tasks. Proficient in Microsoft Office and capable of maintaining accurate records and reports.

Highest-signal resume keywords

Patient SchedulingCustomer ServiceMicrosoft Office ProficiencyData Entry and ManagementOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryReport GenerationAppointment SchedulingBilling ProcessingMedical Records Management

Soft Skills

Effective CommunicationMulti-taskingProblem SolvingBuilding Rapport

Tools & Technologies

Microsoft ExcelMicrosoft PowerPointMicrosoft AccessMicrosoft WordOffice Equipment

Industry Keywords

Administrative SupportClerical DutiesPatient InteractionInsurance Co-paymentsOffice Management

About the role

Key responsibilities & impact

Greet patients and visitors promptly, courteously, and helpfully
Collect insurance co-payments and respond to routine requests for information
Schedule and maintain calendars of appointments, meetings, and travel
Coordinate agendas, site selection, food/beverage selections, audio-visual arrangements, and document preparation
Schedule patients and enter information into the computer system
Coordinate patient appointments with other areas or physician offices
Answer and screen telephone calls, triage clinical calls, and resolve problems appropriately
Assemble, copy, and release patient medical records
Work with the Medical Records Department on requests for notes and additional information
Generate, modify, update, and distribute basic reports
Open, sort, and distribute mail and department documents
Operate and maintain office equipment and order office supplies as needed
Complete referrals, track and follow up on re-authorizations, process patient registration, and obtain required information
Process billing/reimbursement forms and department records as needed
Maintain logs and reports and perform simple calculations
Assist with gathering, organizing, and compiling data for reports and meetings

Requirements

What you’ll need

High School Graduate
Typically requires 1 year of experience in scheduling, customer service, and administrative/clerical support duties
Ability to multi-task, route calls, greet patients, and maintain a schedule of appointments/meetings
Proficient in Microsoft Office (Excel, Power Point, Access and Word) or similar products
Experience maintaining, tracking, and entering data in database and/or spreadsheet software
Strong organizational skills and attention to detail
Ability to effectively communicate in written and verbal form, build rapport, and relate to all people
Ability to operate standard office equipment
Ability to sit, walk, stand, bend, and lift frequently throughout the workday
Ability to occasionally lift items weighing up to 20 lbs.
Must have functional speech, vision, and hearing

Benefits

Comp & perks

Comprehensive Total Rewards benefits and well-being programs
Competitive compensation
Premium pay such as shift and on-call pay
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Medical, dental, vision, life, and Short- and Long-Term Disability benefits
Flexible Spending Accounts for eligible health care and dependent care expenses
Adoption assistance and paid parental leave
Defined contribution retirement plans with employer match
Other financial wellness programs
Educational Assistance Program