Clinical Office Assistant

Advocate Aurora Health

. Greet patients and visitors promptly, courteously, and helpfully .

Posted 10/2/2026full-timeChicago • Illinois • United StatesJunior💰 $21 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational skills and attention to detail while managing patient scheduling, administrative tasks, and effective communication. Proficient in Microsoft Office and capable of maintaining accurate records and reports.

Highest-signal resume keywords

Patient SchedulingMicrosoft Office ProficiencyCustomer ServiceData EntryOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryReport GenerationAppointment SchedulingBilling ProcessingMedical Record Management

Soft Skills

Effective CommunicationMulti-taskingBuilding RapportAttention to Detail

Tools & Technologies

Microsoft ExcelMicrosoft PowerPointMicrosoft AccessMicrosoft WordOffice Equipment

Industry Keywords

Patient RegistrationInsurance Co-paymentsClerical SupportAdministrative DutiesDatabase Management

About the role

Key responsibilities & impact

Greet patients and visitors promptly, courteously, and helpfully
Collect insurance co-payments and respond to routine information requests
Schedule and maintain calendars of appointments, meetings, and travel
Coordinate agendas, site selection, food/beverage selections, audio-visual arrangements, and document preparation
Schedule patients and enter information into the computer system
Coordinate patient appointments with other departments and physician offices
Answer and screen telephone calls, triage clinical calls, and resolve problems appropriately
Assemble, copy, and release patient medical records
Coordinate with the Medical Records Department on requests for notes and additional information
Generate, modify, update, and distribute basic reports
Open, sort, and distribute mail and department documents
Operate and maintain office equipment and order office supplies as needed
Complete referrals and track and follow up on re-authorizations
Process patient registration and obtain required information
Process billing/reimbursement forms and other department records as needed
Maintain logs and reports and perform simple calculations
Assist with gathering, organizing, and compiling data for reports and meetings

Requirements

What you’ll need

High School Graduate
Typically requires 1 year of experience in performing scheduling, customer service, and administrative/clerical support duties
No licensure, registration, or certification required
Ability to multi-task, route calls, greet patients, and maintain a schedule of appointments/meetings
Proficient in Microsoft Office (Excel, PowerPoint, Access, and Word) or similar products
Experience maintaining, tracking, and entering data in database and/or spreadsheet software
Strong organizational skills and attention to detail
Effective written and verbal communication skills
Ability to build rapport and relate to all people
Ability to operate standard office equipment
Ability to sit, walk, stand, bend, and lift frequently throughout the workday
Ability to occasionally lift items weighing up to 20 lbs.
Functional speech, vision, and hearing

Benefits

Comp & perks

Comprehensive Total Rewards benefits and well-being programs
Competitive compensation
Premium pay such as shift and on-call pay
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Medical, dental, vision, life, and Short- and Long-Term Disability benefits
Flexible Spending Accounts for eligible health care and dependent care expenses
Adoption assistance and paid parental leave
Defined contribution retirement plans with employer match
Other financial wellness programs
Educational Assistance Program