Clinical Practice Assistant – Scheduler

Advocate Aurora Health

. Greet patients and visitors courteously and helpfully .

Posted 9/22/2026full-timeWest Allis • Wisconsin • United StatesJunior💰 $21 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong organizational skills and attention to detail while providing comprehensive administrative support in a clinical environment. Proficient in scheduling, data entry, and effective communication to enhance patient and provider interactions.

Highest-signal resume keywords

Scheduling ExperienceCustomer Service SkillsMicrosoft Office ProficiencyData Entry and ManagementOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryAppointment SchedulingReport GenerationBilling ProcessingMedical Records Management

Soft Skills

Effective CommunicationMulti-taskingAttention to DetailBuilding Rapport

Tools & Technologies

Microsoft ExcelMicrosoft PowerPointMicrosoft AccessMicrosoft WordOffice Equipment Operation

Industry Keywords

Administrative SupportClerical SupportPatient InteractionInsurance Co-paymentsClinical Operations

About the role

Key responsibilities & impact

Greet patients and visitors courteously and helpfully
Collect insurance co-payments and respond to routine information requests
Schedule and maintain calendars of appointments, meetings, and travel
Coordinate agendas, site selection, food/beverage, audio-visual arrangements, and document preparation
Schedule patients and enter information into the computer system
Coordinate patient appointments with other departments or physician offices
Answer and screen telephone calls, triage clinical calls, and resolve problems appropriately
Assemble, copy, and release patient medical records
Coordinate with Medical Records regarding requests for notes or additional information
Generate, modify, update, and distribute basic reports
Open, sort, and distribute mail and department documents
Operate and maintain office equipment and order office supplies as needed
Complete referrals, track and follow up on re-authorizations, process patient registration, and obtain required information
Process billing/reimbursement forms and department records as needed
Maintain logs and reports and perform simple calculations
Gather, organize, and compile data for reports and meetings
Support provider schedules and templates and provide day-to-day administrative support for efficient clinic operations
Primarily support Dr. Broihier and Dr. Gardezi, with on-site support for Dr. Ammar and Dr. Schulgit at West Allis
Occasionally travel to St. Lukes for training, meetings, or other departmental needs

Requirements

What you’ll need

High School Graduate
Typically requires 1 year of experience in scheduling, customer service, and administrative/clerical support duties
No licensure, registration, or certification required
Ability to multi-task, route calls, greet patients, and maintain a schedule of appointments/meetings
Proficient in Microsoft Office (Excel, PowerPoint, Access, and Word) or similar products
Experience maintaining, tracking, and entering data in database and/or spreadsheet software
Strong organizational skills and attention to detail
Ability to effectively communicate in written and verbal form, build rapport, and relate to all people
Ability to operate standard office equipment
Ability to sit, walk, stand, bend, and lift frequently throughout the workday
Ability to occasionally lift items weighing up to 20 lbs.
Functional speech, vision, and hearing

Benefits

Comp & perks

Full-time benefits eligibility
Paid Time Off programs
Medical, dental, vision, life, and Short- and Long-Term Disability benefits
Flexible Spending Accounts for eligible health care and dependent care expenses
Adoption assistance and paid parental leave
Defined contribution retirement plans with employer match
Other financial wellness programs
Educational Assistance Program
Opportunity for annual performance-based increases
Premium pay such as shift and on-call pay, where applicable
Incentive pay for select positions