Collections Representative

Advocate Aurora Health

. Follow up on assigned accounts to obtain high cash flow until accounts are paid, resolved, completed, referred to a collection agency, or deemed uncollectable .

Posted 9/23/2026full-timeRemote • United StatesJuniorMid-Level💰 $23 - $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in medical insurance billing and collections, with strong negotiation and communication skills to effectively resolve account issues. Capable of maintaining accurate records and monitoring trends in billing processes to minimize bad debt write-offs.

Highest-signal resume keywords

Medical Insurance Billing KnowledgeNegotiation SkillsMicrosoft Office Suite ProficiencyCustomer Service ExperienceAccount Reconciliation

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Insurance ProcessingCollectionsBilling ProceduresCredit ProceduresAccount DocumentationCash PostingData ReviewProblem ResolutionTrend MonitoringRecord Maintenance

Soft Skills

Oral CommunicationWritten CommunicationFlexibilityDecision Making

Tools & Technologies

Patient Billing Systems

Industry Keywords

Bad Debt CollectionThird-Party AgenciesPatient AccountsVendor RelationsGovernment Agencies

About the role

Key responsibilities & impact

Follow up on assigned accounts to obtain high cash flow until accounts are paid, resolved, completed, referred to a collection agency, or deemed uncollectable
Contact patients, employers, insurance companies, and government agencies by telephone or mail to expedite payment
Establish effective working relationships with patients, collection agencies, vendors, and internal departments to resolve account issues
Handle requests, inquiries, and complaints related to the bad debt collection process
Resolve patient complaints concerning billing and collection functions using sound credit procedures
Interpret insurance verification, billing, follow-up, collection, and legal information to resolve patient questions and account issues
Document account opening reasons, processes, and actions taken to resolve outstanding issues
Account for settlement offers, vendor remits, and cash posting issues related to bad debt accounts
Learn and perform actions in all patient billing systems to properly handle bad debt accounts
Maintain the lowest possible bad debt expense write-off ratio through effective collection methods
Maintain and reconcile placement records with third-party agencies
Reconcile differences between bad debt balances and third-party records
Monitor trends in agency or patient billing issues and alert management

Requirements

What you’ll need

High School Graduate
Typically requires 2 years of experience in insurance processing, collections, or customer service
Proficiency in Microsoft Office Suite and ability to quickly learn new systems and processes
Excellent oral and written communications skills
Proven negotiation skills
Ability to quickly review information and make decisions
Flexibility to work special projects and new job assignments as business needs dictate
Medical insurance billing, account, and/or legal process knowledge
Must be able to sit the majority of the workday
Occasionally lifts up to 10 lbs. when moving/lifting manuals and binders
Operates all equipment necessary to perform the job
No licensure, registration, or certification required
Candidates must live in one of the listed states: Alabama, Alaska, Arkansas, Arizona, Delaware, Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Michigan, Missouri, Mississippi, Montana, North Carolina, North Dakota, Nebraska, New Hampshire, New Mexico, Nevada, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, West Virginia, or Wyoming

Benefits

Comp & perks

Benefits eligible
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Medical, dental, vision, life, and Short- and Long-Term Disability benefits
Flexible Spending Accounts for eligible health care and dependent care expenses
Adoption assistance and paid parental leave
Defined contribution retirement plans with employer match
Other financial wellness programs
Educational Assistance Program
100% remote work arrangement