Director, Social Health Operations

Advocate Aurora Health

. Design and direct assigned Social Health Operations areas, including referral operations support, CHW workflow infrastructure, operational education, community resource connectivity, and implementation support .

Posted 9/29/2026full-timeCharlotte • North Carolina • United StatesLead💰 $55 - $82 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in healthcare operations and social health initiatives, with a strong focus on performance improvement, stakeholder engagement, and operational strategy translation. Proven ability to lead teams, manage complex projects, and implement effective workflows in a matrixed environment.

Highest-signal resume keywords

Healthcare Operations ManagementSocial Drivers Of Health KnowledgeChange ManagementStakeholder EngagementPerformance Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Strategy TranslationProject ManagementData-Informed Decision MakingReferral OperationsCommunity Resource Connectivity

Soft Skills

Team LeadershipInfluential LeadershipPerformance ManagementCommunicationCoaching

Tools & Technologies

Referral PlatformsResource Navigation ToolsGovernance RoutinesPerformance Data Interpretation

Certifications & Qualifications

LeanSix SigmaPMPChange Management

Industry Keywords

Population HealthCommunity HealthCare ManagementHealth EquitySocial Care

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Design and direct assigned Social Health Operations areas, including referral operations support, CHW workflow infrastructure, operational education, community resource connectivity, and implementation support
Select, coach, and develop team members; set objectives; manage performance; support succession planning; and create feedback, recognition, and performance-improvement processes
Serve as enterprise operational lead for Social Health initiatives across operations, interventions, CHW programs, virtual care, clinical screening, and other stakeholders
Translate enterprise Social Health strategy into operating plans, standards, workflows, playbooks, and adoption plans
Lead governance and performance routines, including issue escalation, decision tracking, implementation readiness, standard-work maintenance, and progress reporting
Develop enterprise reporting, executive updates, governance materials, and performance reviews
Partner with IT, Clinical Informatics, Analytics, Community Health, Care Management, state division leaders, operations, training teams, and vendors to implement and optimize workflows and referral tools
Coordinate enterprise Social Drivers of Health screening and referral initiatives
Direct improvement initiatives to increase referral completion, strengthen closed-loop performance, improve resource visibility, reduce workflow variation, and address identified barriers
Oversee education, onboarding, super-user structures, communications, and change-management resources
Lead enterprise communication and stakeholder engagement efforts
Develop or recommend operating and capital budgets and control expenditures
Ensure adherence to the organization’s Code of Ethical Conduct and applicable policies, regulations, and laws

Requirements

What you’ll need

Bachelor’s degree in healthcare administration, public health, social work, business administration, health services, or related field
Seven or more years of experience in healthcare operations, population health, social care, community health, care management, health equity, or related field
Three or more years of management-level experience
Experience with complex operational initiatives
Knowledge of social drivers of health, referral operations, CHW workflow infrastructure, community resource networks, healthcare operations, performance improvement, change management, stakeholder engagement, data-informed decision making, team leadership, and project or program management
Ability to translate strategy into operational plans
Ability to lead through influence and manage competing priorities
Ability to drive consistent execution across a matrixed environment
Master’s degree preferred
Lean, Six Sigma, PMP, change management, or similar certification preferred
Experience leading Social Health, SDOH, community health, CHW, population health, care management, or health equity operations in a large integrated health system preferred
Experience implementing enterprise workflows, referral platforms, resource navigation tools, or closed-loop referral processes preferred
Advanced ability to build operational infrastructure, lead managers or senior professionals, run governance routines, manage stakeholder relationships, interpret performance data, and guide medium- to long-term functional plans
Periodic travel to system, division, market, and community locations may be required

Benefits

Comp & perks

Comprehensive Total Rewards package
Premium pay such as shift and on-call pay
Incentive pay for select positions
Opportunity for annual performance-based increases
Paid Time Off programs
Medical, dental, vision, life, and short- and long-term disability benefits
Flexible Spending Accounts for eligible healthcare and dependent care expenses
Adoption assistance and paid parental leave
Defined contribution retirement plans with employer match
Financial wellness programs
Educational Assistance Program
Career development programs
Well-being programs