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Director, Support Services Operations
Advocate Aurora Health. Provide operational leadership for Environmental Services (EVS), Linen, and Food & Nutrition Services within the assigned market .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in operational leadership within Environmental Services, Linen, and Food & Nutrition Services, with a strong focus on contract compliance, performance management, and financial planning. Proven ability to lead diverse teams in a complex, matrixed healthcare environment while fostering accountability and service excellence.
Highest-signal resume keywords
Operational LeadershipFacilities ManagementVendor ManagementContract CompliancePerformance Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Bachelor’s DegreeMaster’s DegreeFinancial PlanningService Level AgreementsKey Performance IndicatorsQuality MetricsRoot Cause AnalysisBudget DevelopmentContractual Employment KnowledgeHealthcare Management Experience
Soft Skills
Strong Communication SkillsTeam LeadershipInfluence in Complex EnvironmentsCoaching and DevelopmentEngagement and Accountability
Tools & Technologies
Word Processing SoftwareScheduling ToolsFinancial Spreadsheets
Industry Keywords
Healthcare EnvironmentMatrixed Organizational StructureService OptimizationEthical ConductOperational Synergies
About the role
Key responsibilities & impact- Provide operational leadership for Environmental Services (EVS), Linen, and Food & Nutrition Services within the assigned market
- Collaborate with Managers of Support Services to drive consistency, best practices, and operational synergies
- Create and oversee service level agreements (SLAs), key performance indicators (KPIs), and quality metrics
- Lead root cause analysis when performance gaps are identified
- Serve as the primary operational liaison for contracted service line leadership
- Oversee contract compliance and facilitate quarterly business reviews and service optimization initiatives
- Foster accountability, engagement, service excellence, and safety
- Operate within a highly matrixed reporting structure with clinical, facility, market, and area leadership
- Maintain and implement policies, procedures, and documentation aligned with Advocate Health guidelines
- Act as the primary escalation point for service issues
- Select, coach, and develop leaders and teams through objectives, performance management, succession planning, and professional development
- Develop and recommend operating and capital budgets and control expenditures
- Coordinate financial planning with contracted leadership
- Ensure adherence to the Code of Ethical Conduct and applicable policies, regulations, and laws
Requirements
What you’ll need- Bachelor’s Degree in Business Administration, Healthcare Administration, or a related field
- Seven (7) or more years of experience in a large healthcare environment in a management role
- Three (3) or more years of experience leading large, highly matrixed teams
- Ability to lead large, diverse teams through influence in a complex organizational environment
- Strong oral and written communication skills
- Strong proficiency with computer word processing, scheduling tools, and accounting or financial spreadsheets
- Demonstrated ability to lead and operate effectively within a highly matrixed organizational structure
- Expert knowledge of facilities management and vendor management practices
- Expert understanding of contractual employment and service-line relationships
- Regular travel and exposure to varying weather and road conditions
- Master’s Degree in a related field preferred
Benefits
Comp & perks- Comprehensive Total Rewards benefits and well-being programs
- Competitive compensation
- Generous retirement offerings
- Career development programs
- Premium pay such as shift and on-call pay based on position
- Incentive pay for select positions
- Opportunity for annual increases based on performance
- Paid Time Off programs
- Medical, dental, vision, life, and Short- and Long-Term Disability benefits
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match
- Other financial wellness programs
- Educational Assistance Program