Director – Virtual Social Care

Advocate Aurora Health

. Establish enterprise vision, strategy, governance framework, and future-state direction for the Virtual Social Care service line .

Posted 9/30/2026full-timeUnited StatesLead💰 $55 - $82 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in establishing enterprise vision and strategy for Virtual Social Care, with a strong focus on operational leadership, technology implementation, and performance management. Proven ability to lead complex initiatives, optimize workflows, and engage diverse stakeholders in a healthcare environment.

Highest-signal resume keywords

Healthcare OperationsVirtual Care LeadershipEnterprise Program OperationsStrategic PlanningStakeholder Engagement

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Operating Model DesignWorkflow OptimizationPerformance ImprovementCare CoordinationPopulation Health ManagementHealthcare Technology PlatformsDigital Workflow SolutionsAI-Enabled Service ModelsCapacity UtilizationQuality Management

Soft Skills

Executive CommunicationCollaborationOrganizational Change ManagementFacilitationInfluence

Tools & Technologies

EpicAnalyticsArtificial IntelligenceElectronic Medical RecordsVirtual Hub

Industry Keywords

Virtual Social CareHealthcare AdministrationSocial Health StrategyGovernance FrameworkDigital Transformation

About the role

Key responsibilities & impact

Establish enterprise vision, strategy, governance framework, and future-state direction for the Virtual Social Care service line
Select, coach, and develop Virtual Social Care leaders and team members
Design, implement, govern, and continuously evolve the enterprise Virtual Social Care operating model and Virtual Hub
Oversee AI-enabled intake, patient triage, clinical routing, virtual capacity management, and access to social health interventions
Establish enterprise standards for workflows, patient routing, escalation pathways, quality expectations, and virtual service delivery
Partner with Information Technology, Epic, Analytics, Artificial Intelligence, Virtual Care, and operational leaders on technology strategy and capability development
Maintain accountability for patient access, quality, productivity, capacity utilization, and service outcomes
Lead enterprise planning and innovation for virtual social care delivery, AI-enabled service models, automation, emerging technologies, and future-state expansion
Build strategic partnerships with executive leaders, market leadership, clinical stakeholders, operational departments, and technology teams
Provide strategic oversight of staffing models, virtual capacity planning, workload balancing, resource allocation, and scalability strategies
Champion innovation, digital transformation, and future-state planning
Ensure compliance with the organization's Code of Ethical Conduct and applicable policies, regulations, and laws
Provide executive oversight of the Virtual Social Care service line and Virtual Hub across markets

Requirements

What you’ll need

Bachelor's degree in Healthcare Administration, Public Health, Social Work, Nursing, Business Administration, Health Informatics, Human Services, or a related field, or equivalent knowledge acquired through education, training, and progressive professional experience
Seven or more years of progressive experience in healthcare operations, population health, social health, care coordination, clinical operations, virtual care, or related healthcare leadership roles
Minimum of three years of leadership experience with responsibility for enterprise program operations, organizational strategy, performance accountability, and cross-functional leadership
Experience leading complex enterprise initiatives involving operating model design, technology implementation, workflow optimization, performance improvement, and executive stakeholder engagement
Knowledge of enterprise social health strategy, Virtual Social Care operating models, healthcare operations, workflow governance, care coordination, population health, process improvement, performance management, healthcare technology platforms, electronic medical records, digital workflow solutions, and technology-enabled care delivery
Strong strategic planning, operational leadership, executive communication, facilitation, stakeholder influence, collaboration, governance, organizational change management, and performance management skills
Ability to establish enterprise vision, govern enterprise operating models, lead enterprise-wide initiatives, influence executive and operational leaders, manage competing priorities, and drive measurable operational performance in a complex, matrixed healthcare environment
Must be able to communicate effectively with diverse stakeholder groups and work in a fast-paced, matrixed environment
Occasional travel between markets, facilities, and community partner locations
Licensure, registration, and/or certification: None

Benefits

Comp & perks

Comprehensive Total Rewards package
Competitive compensation
Generous retirement offerings
Career development programs
Premium pay such as shift and on-call pay
Incentive pay for select positions
Opportunity for annual performance-based increases
Paid Time Off programs
Medical, dental, vision, life, and short- and long-term disability benefits
Flexible Spending Accounts for eligible healthcare and dependent care expenses
Adoption assistance
Paid parental leave
Defined contribution retirement plans with employer match
Financial wellness programs
Educational Assistance Program