Epic Application Analyst Associate – Pharmacy IT Medication Access

Advocate Aurora Health

. Support pharmacy IT systems and workflows that help patients gain timely access to needed therapies .

Posted 10/30/2026full-timeRemote • United StatesJuniorMid-Level💰 $31 - $46 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in supporting pharmacy IT systems and workflows, particularly with Epic applications, while effectively communicating with clinical and technical stakeholders. Proficient in project management, documentation, and user training to enhance medication access capabilities.

Highest-signal resume keywords

Epic CertificationEpic Willow AmbulatoryMedication Access WorkflowsData AnalysisMicrosoft Office Suite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Epic ApplicationsAutomated Laboratory SystemsData AnalysisProject ManagementWorkflow DocumentationUser Acceptance TestingChange Management ProcessesSpreadsheet ManipulationTroubleshootingRequirements Definition

Soft Skills

Strong Communication SkillsInterpersonal SkillsAnalytical SkillsListening SkillsTime Management

Tools & Technologies

Microsoft Office SuiteProject Management SoftwareEpic SystemsSurescriptsE-Prescribing

Certifications & Qualifications

Bachelor's Degree in Computer ScienceEPIC Certification

Industry Keywords

Pharmacy IT SystemsMedication AccessClinical ApplicationsLaboratory OperationsBusiness Systems

About the role

Key responsibilities & impact

Support pharmacy IT systems and workflows that help patients gain timely access to needed therapies
Support medication access capabilities including benefits investigation, prior authorization, financial assistance, and patient access workflows
Support Willow Specialty, e-prescribing, Surescripts-related functions, provider PDMP configuration, and vaccine registries
Work with users and leadership to develop or modify procedures related to Epic clinical and business application workflow changes
Explain assigned Epic applications and related systems and assist users with full application functionality
Prepare input for requirements definition, including user procedures, flowcharts, and preliminary report and screen definitions
Assist with unit, integration, system, and end-user acceptance testing; execute tests and track problem reports
Prioritize and clarify user requests and assist with impact analysis
Document workflows, specifications, user manuals, procedures, and other relevant information
Complete change and quality-control documentation according to department standards
Participate in testing, user training, and results evaluation
Track standardized projects and keep users and management informed of progress and potential delays
Monitor and document post-implementation problems and revision requests
Identify ongoing application issues and communicate patterns to Senior/Lead Application Product Analyst
Maintain product documentation including requirements, functional specifications, installation instructions, test procedures, and troubleshooting guidelines
Communicate project status, upgrades, potential delays, and downtime to clinic users
Develop and maintain knowledge of clinical, laboratory, and/or business operations for supported Epic applications
Assist with scheduling and managing application version upgrades
Participate in maintenance, enhancement, and interfacing of assigned applications
Troubleshoot and resolve user problems

Requirements

What you’ll need

Bachelor's Degree (or equivalent knowledge) in Computer Science or related field
Typically requires 1 year of experience in automated laboratory and/or business systems
Obtain within 6 months and maintain annual educational requirements for EPIC certification(s) as required by department
Prefer certification in Epic Willow Ambulatory and/or Willow Specialty
Basic knowledge of computer operating platforms, applications software, and network software
Demonstrated analytical skills to make recommendations based on data analysis and business needs
Ability to translate user requirements into system specifications
Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, Access) or similar products
Basic knowledge of large-scale automated systems
Ability to prepare, import, and manipulate information in spreadsheets and databases
Strong written and verbal communication skills
Excellent listening and interpersonal skills
Basic knowledge and ability in project management software, tools, and methodologies
Knowledge of and ability to follow change management processes
Ability to work with and communicate with clinical and technical customers, vendors, peers, and management
Ability to handle multiple tasks, set priorities, and complete assignments thoroughly and timely
Ability to perform work-related travel
Must operate all equipment necessary to perform the duties
Must be able to lift up to 40 lbs. occasionally

Benefits

Comp & perks

Benefits Eligible
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Potential on-call or project go-live after-hours pay opportunities