Financial Advocate

Advocate Aurora Health

. Act as a liaison between health services and consumers regarding costs, funding possibilities, and payment options .

Posted 11/3/2026full-timeRemote • United StatesJuniorMid-Level💰 $23 - $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient financial responsibility, insurance operations, and compliance with HIPAA and EMTALA regulations. Proficient in educating consumers about costs, funding options, and coordinating financial assistance programs.

Highest-signal resume keywords

Patient Access ExperienceInsurance Operations KnowledgeHIPAA ComplianceFinancial Assistance CoordinationMedical Coding Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cost EstimationInsurance Coverage CalculationPatient Liability ExplanationPayment Arrangement EstablishmentFunding Source IdentificationCredit Scoring InitiationInsurance Denials UnderstandingBilling KnowledgeDocumentation SkillsCustomer Service

Soft Skills

Clear CommunicationProactive Problem SolvingCollaborationEmpathyAdaptability

Certifications & Qualifications

High School DiplomaGEDHSED

Industry Keywords

MedicaidMedicareCharity CareEmergency DepartmentUrgent CareFinancial Resource SpecialistEligibility RequirementsGovernment Funding RegulationsPatient InterviewsOperational Workflows

About the role

Key responsibilities & impact

Act as a liaison between health services and consumers regarding costs, funding possibilities, and payment options
Educate consumers about cost of care and assist with planning and managing financial responsibility
Calculate personalized estimates of patient financial responsibility based on insurance coverage
Explain patient liability, deductibles, coinsurance, copayments, non-covered services, and out-of-network costs
Request upfront payments for self-pay amounts and outstanding balances
Establish payment arrangements and communicate installment due dates and amounts
Interview uninsured patients to assess financial needs
Identify assistance programs and coordinate completion of coverage paperwork and applications
Follow up to obtain funding sources for patients’ health services
Initiate credit scoring for Medicaid, hospital-sponsored charity care, and other program eligibility
Collaborate with state social workers and outside eligibility vendors on Medicaid applications
Maintain knowledge of insurance benefits, insurance companies, Marketplace options, and other payer sources
Educate physician offices and patients on financial assistance, patient financial responsibility, non-covered services, and deferral-of-care policies
Coordinate with provider offices on scheduling based on funding needs and financial responsibility
Stay current on Medicare, Medicaid, government funding regulations, eligibility requirements, charity care policies, and 501R regulations
Conduct patient interviews in compliance with HIPAA and manage demographic data, discussion topics, and actions taken
Collaborate with peers in operational workflows for uninsured or cost-concerned patients
Serve consumers virtually and in bedside, Emergency Department, clinic, Urgent Care, consult, and Financial Resource Specialist office settings

Requirements

What you’ll need

High School Graduate, or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED)
Typically requires 2 years of experience in Patient Access, health care, insurance industry, or in a customer service setting
Ability to communicate clearly and proactively to management about customer service and process improvement issues
Ability to articulate HIPAA and EMTALA regulations as they relate to patient interactions
Solid knowledge of insurance operations related to denials and appeals processes
Basic medical coding knowledge
Understanding of insurance, billing, and denials
Ability to use scripted notes and clear written communication when documenting in patient accounts
Ability to travel and work in varying weather and road conditions
Must be able to sit a majority of the workday
Occasionally lift up to 10 lbs.

Benefits

Comp & perks

Benefits eligible
Paid Time Off programs
Medical, dental, vision, life, and Short- and Long-Term Disability benefits
Flexible Spending Accounts for eligible health care and dependent care expenses
Adoption assistance and paid parental leave
Defined contribution retirement plans with employer match
Financial wellness programs
Educational Assistance Program
Premium pay such as shift and on-call pay based on role
Incentive pay for select positions
Opportunity for annual performance-based increases
Competitive compensation
Career development programs