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Intake Coordinator – Advanced Care at Home Clinic
Advocate Aurora Health. Serve as the first point of contact for patients, clients, and referral sources .
About the role
Key responsibilities & impact- Serve as the first point of contact for patients, clients, and referral sources
- Receive and process referrals and gather and verify required documentation
- Screen referrals and appropriate databases to determine program appropriateness
- Process referral data accurately and within department standards
- Serve as a central resource for internal and external stakeholder inquiries
- Coordinate complex scheduling workflows, including initial and follow-up visits, ad hoc appointments, and home visit logistics
- Conduct direct patient outreach and manage visit cadence expectations
- Ensure patients are informed about program offerings
- Assist with receipt, scanning, and labeling of paper records
- Support credentialing of new providers by monitoring applications and licenses
- Help create standard supply-ordering processes and fulfill requests
- Communicate with internal teams to ensure timely service delivery
- Provide exceptional customer service and maintain confidentiality
Requirements
What you’ll need- High school diploma or equivalent
- One to three years healthcare related experience
- Experience handling insurance cards and scheduling
- Knowledge of dynamic acceptance criteria and ability to investigate and escalate as appropriate
- Experience with telephone, Epic, and Microsoft products such as Outlook and Teams
- Ability to coordinate complex scheduling workflows
- Ability to manage multiple priorities in a fast-paced environment
- Strong organizational skills and attention to detail
- Ability to maintain confidentiality and comply with organizational policies and regulatory requirements
Benefits
Comp & perks- Comprehensive Total Rewards benefits and well-being programs
- Premium pay such as shift, on call, and more based on a teammate's job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
- Paid Time Off programs
- Medical, dental, vision, life, and Short- and Long-Term Disability benefits
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match
- Other financial wellness programs
- Educational Assistance Program