Language Access Partnerships Program Manager

Advocate Aurora Health

. Lead the enterprise vendor management strategy and program for all language services vendors .

Posted 10/7/2026full-timeUnited StatesSeniorLead💰 $51 - $77 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in vendor management, including selection, contracting, performance monitoring, and compliance within healthcare settings. Proficient in cost optimization, financial analysis, and stakeholder management to ensure high-quality language services.

Highest-signal resume keywords

Vendor ManagementContract NegotiationCost OptimizationHealthcare ComplianceData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Vendor SelectionPerformance MonitoringService Level AgreementsFinancial AnalysisScorecard DevelopmentRisk ManagementProject ManagementCredentialingStrategic SourcingVolume Management

Soft Skills

Strong CommunicationNegotiation SkillsCritical ThinkingEmotional IntelligenceStakeholder Management

Certifications & Qualifications

CPSMCPM

Industry Keywords

Healthcare AdministrationVendor ComplianceBusiness Continuity PlanningLanguage ServicesProcurement

About the role

Key responsibilities & impact

Lead the enterprise vendor management strategy and program for all language services vendors
Oversee vendor selection, qualification, and contracting for interpreter agencies and translation vendors
Monitor vendor performance against SLAs, quality standards, and contractual requirements
Drive cost optimization through strategic negotiations, volume management, and rate analysis
Manage third-party interpreter agency relationships for quality, reliability, and compliance
Develop and maintain vendor scorecards, performance dashboards, and regular business reviews
Ensure vendor compliance with organizational standards, regulatory requirements, and credentialing policies
Coordinate with Control Tower on vendor utilization, escalation protocols, and coverage gap management
Manage vendor onboarding, credentialing, and ongoing compliance verification
Negotiate contracts, amendments, and service level agreements
Analyze vendor cost data, cost-per-encounter, utilization ratios, and financial impact
Collaborate with legal, procurement, and compliance teams on contracting and risk management
Report vendor performance, cost trends, and program effectiveness to AVP leadership
Drive continuous improvement through feedback mechanisms and performance improvement plans
Evaluate emerging vendor capabilities and technologies
Lead vendor partnership initiatives advancing language services capabilities
Develop strategic sourcing approaches balancing cost, quality, and coverage
Establish vendor management standards and performance monitoring
Support consistent, high-quality interpretation services for patients and clinicians
Monitor language diversity and equitable interpretation access
Use telephone/computer and sit for prolonged periods; perform moderate walking, standing, lifting, bending, reaching, stooping, pushing, and pulling
Work from a home office and other Advocate Health work locations as required by services provided

Requirements

What you’ll need

Bachelor's degree required in business, supply chain management, healthcare administration, or related field
Typically 7+ years of progressive experience in vendor management, procurement, or healthcare contract management
Expert vendor management skills, including selection, contracting, performance monitoring, and relationship management
Strong contract negotiation skills and experience managing service level agreements
Cost optimization and financial analysis skills, including rate analysis and volume management
Vendor performance measurement skills, including building scorecards and dashboards
Knowledge of healthcare vendor compliance requirements, credentialing, and regulatory standards
Stakeholder management across operations, legal, and procurement teams
Data analysis for vendor cost analysis, utilization reporting, and ROI assessment
Risk management for vendor compliance, contract compliance, and business continuity
Strong communication and negotiation skills
Project management skills for vendor onboarding, transitions, and program improvements
Master's degree preferred
Vendor management, procurement, or contract management certifications preferred
Preferred: CPSM, CPM, or similar credentials
Preferred: 7+ years of healthcare vendor management experience with enterprise-scale program management
Experience managing language services vendor programs for large healthcare organizations preferred
Experience with vendor risk management, business continuity planning, strategic sourcing, vendor portfolio optimization, and structured performance management programs preferred
Ability to work with high-volume activities/projects and short deadlines
Must be able to communicate effectively with individuals and groups
Must possess critical thinking, emotional intelligence, and ability to concentrate
May lift and carry up to 40 pounds intermittently

Benefits

Comp & perks

Comprehensive Total Rewards package
Competitive compensation
Premium pay such as shift and on-call pay
Incentive pay for select positions
Opportunity for annual performance-based increases
Paid Time Off programs
Medical, dental, vision, life, and short- and long-term disability benefits
Flexible Spending Accounts for eligible health care and dependent care expenses
Adoption assistance
Paid parental leave
Defined contribution retirement plans with employer match
Financial wellness programs
Educational Assistance Program
Remote work arrangement with flexibility to work from home and other Advocate Health locations as required