Language Access Partnerships Program Manager

Advocate Aurora Health

. Lead the enterprise vendor management strategy and program for all language services vendors .

Posted 10/7/2026full-timeUnited StatesSeniorLead💰 $51 - $77 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in vendor management, including selection, contracting, performance monitoring, and compliance within the healthcare sector. Proficient in cost optimization, data analysis, and stakeholder management to enhance vendor relationships and service delivery.

Highest-signal resume keywords

Vendor ManagementContract NegotiationCost OptimizationPerformance MeasurementHealthcare Compliance

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Vendor SelectionPerformance MonitoringFinancial AnalysisData AnalysisProject ManagementRisk ManagementService Level AgreementsScorecard DevelopmentVolume ManagementCredentialing

Soft Skills

Stakeholder ManagementCommunicationNegotiationCollaborationLeadership

Tools & Technologies

Performance DashboardsVendor ScorecardsContract Management SystemsData Analysis ToolsCompliance Tracking Systems

Certifications & Qualifications

CPSMCPMVendor Management Certifications

Industry Keywords

Healthcare AdministrationLanguage ServicesInterpreter Agency OperationsRegulatory StandardsBusiness Continuity Planning

About the role

Key responsibilities & impact

Lead the enterprise vendor management strategy and program for all language services vendors
Oversee vendor selection, qualification, and contracting processes for interpreter agencies and translation vendors
Monitor vendor performance against established SLAs, quality standards, and contractual requirements
Drive cost optimization through strategic negotiations, volume management, and rate analysis
Manage third-party interpreter agency relationships to ensure quality, reliability, and compliance
Develop and maintain vendor scorecards, performance dashboards, and regular business review processes
Ensure vendor compliance with organizational standards, regulatory requirements, and credentialing policies
Coordinate with Control Tower on vendor utilization, escalation protocols, and coverage gap management
Manage vendor onboarding, credentialing, and ongoing compliance verification processes
Negotiate contracts, amendments, and service level agreements with vendor partners
Analyze vendor cost data including cost-per-encounter, utilization ratios, and financial impact
Collaborate with legal, procurement, and compliance teams on vendor contracting and risk management
Report on vendor performance, cost trends, and program effectiveness to AVP leadership
Drive continuous improvement in vendor quality through feedback mechanisms and performance improvement plans
Drive vendor management innovation, strategic sourcing, platform optimization, and market intelligence
Evaluate emerging vendor capabilities and technologies that enhance service delivery and operational efficiency
Lead vendor partnership initiatives that advance language services capabilities and competitive positioning
Develop strategic vendor sourcing approaches balancing cost, quality, and coverage
Establish vendor management standards and performance monitoring for quality, reliability, and compliance
Ensure vendor quality standards support consistent, high-quality interpretation services for patients and clinicians
Monitor vendor performance on language diversity and access to support equitable interpretation across all languages

Requirements

What you’ll need

Bachelor's degree required in business, supply chain management, healthcare administration, or related field
Typically requires 7+ years of progressive experience in vendor management, procurement, or healthcare contract management
Expert vendor management skills including selection, contracting, performance monitoring, and relationship management
Strong contract negotiation skills with experience managing service level agreements
Cost optimization and financial analysis skills including rate analysis and volume management
Vendor performance measurement skills with experience building scorecards and dashboards
Knowledge of healthcare vendor compliance requirements including credentialing and regulatory standards
Strong stakeholder management skills for coordinating across operations, legal, and procurement teams
Data analysis skills for vendor cost analysis, utilization reporting, and ROI assessment
Risk management skills for vendor compliance, contract compliance, and business continuity
Strong communication and negotiation skills for vendor interactions and leadership reporting
Project management skills for managing vendor onboarding, transitions, and program improvements
Ability to work with high volume of activities/projects with short deadlines
Ability to communicate effectively with individuals and groups
Vendor management, procurement, or contract management certifications preferred
Master's degree in business administration, supply chain management, or healthcare administration preferred
CPSM, CPM, or similar credentials preferred
7+ years of vendor management experience in healthcare with enterprise-scale program management preferred
Experience managing language services vendor programs for large healthcare organizations preferred
Experience with vendor risk management and business continuity planning preferred
Knowledge of language services industry including interpreter agency operations and market dynamics preferred
Experience with strategic sourcing and vendor portfolio optimization preferred
Experience driving vendor quality improvement through structured performance management programs preferred

Benefits

Comp & perks

Full-time benefits eligibility
Paid Time Off programs
Medical, dental, vision, life, and Short- and Long-Term Disability benefits
Flexible Spending Accounts for eligible health care and dependent care expenses
Adoption assistance and paid parental leave
Defined contribution retirement plans with employer match
Financial wellness programs
Educational Assistance Program
Opportunity for annual increases based on performance
Incentive pay for select positions
Premium pay such as shift, on call, and more based on a teammate's job