LCI Care Coordinator / Auth Scheduling Specialist

Advocate Aurora Health

. Complete patient referrals and coordinate with referring and receiving practices and/or departments .

Posted 10/9/2026part-timeCharlotte • North Carolina • United StatesMid-LevelSenior💰 $21 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient referral coordination, financial estimation, and insurance coverage education. Proficient in managing schedules and ensuring seamless communication between patients and providers.

Highest-signal resume keywords

Patient Referral CoordinationInsurance Coverage KnowledgeCustomer Service ExperienceMedical Records Software KnowledgeFinancial Estimation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient ReferralsFinancial EstimatesAuthorization ObtainingSurgical Procedure CoordinationDiagnostic Testing Coordination

Soft Skills

CommunicationAttention to DetailProblem-Solving

Tools & Technologies

Medical Records Software

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Insurance CoverageMedical Necessity PoliciesFast-Paced Office Environment

About the role

Key responsibilities & impact

Complete patient referrals and coordinate with referring and receiving practices and/or departments
Coordinate and prepare financial estimates for patients
Obtain all required authorizations
Direct patients to providers within their insurance plan
Review benefits and educate patients on insurance coverage
Coordinate and schedule surgical procedures, diagnostic testing, and other services with internal and ancillary providers
Review schedules and confirm accuracy and proper time allocation
Follow up on referrals to ensure no care gaps
Travel between NorthEast in Concord, University in Charlotte, and Stanly in Albemarle

Requirements

What you’ll need

High School Diploma or GED required
Computer experience required
Customer service experience required
Thorough understanding of insurance coverage (FSC/Coverage/Plan types) and Medical Necessity policies preferred
Knowledge of medical records software preferred
Must be able to sit for long periods and work in a fast-paced office environment
Should be able to bend and lift up to 10 lbs.

Benefits

Comp & perks

Paid Time Off programs
Medical, dental, vision, life, and Short- and Long-Term Disability benefits
Flexible Spending Accounts for eligible health care and dependent care expenses
Adoption assistance and paid parental leave
Defined contribution retirement plans with employer match
Other financial wellness programs
Educational Assistance Program
Premium pay such as shift and on-call pay, based on role
Incentive pay for select positions
Opportunity for annual performance-based increases
Competitive compensation
Career development programs