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Manager IT Engineering – Major Incident Management
Advocate Aurora Health. Participate in solution development and system repair, including requirements identification, design specifications, development, testing, training, implementation coordination, and issue management .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in solution development, project management, and cross-functional team leadership, with a strong focus on operational resilience and incident management. Proficient in stakeholder communication, budget management, and staff development within a technology-driven environment.
Highest-signal resume keywords
Solution DevelopmentProject ManagementIncident ManagementStaff DevelopmentBudget Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Requirements IdentificationDesign SpecificationsTestingImplementation CoordinationIssue ManagementEnterprise Organization StructuresBusiness System ArchitectureData PresentationContinuous ImprovementDisaster Recovery
Soft Skills
Negotiation SkillsFacilitation SkillsStrong Communication SkillsLeadership AbilitiesOrganizational Skills
Certifications & Qualifications
Bachelor's Degree in Information Technology
Industry Keywords
Cross-Functional TeamsService Level AgreementsMajor Incident ManagementOperational ResilienceCybersecurity Programs
Tech Stack
Tools & technologiesCyber Security
About the role
Key responsibilities & impact- Participate in solution development and system repair, including requirements identification, design specifications, development, testing, training, implementation coordination, and issue management
- Provide regular and comprehensive status reports to management
- Lead cross-functional teams through project planning, implementation, and completion
- Manage project implementation schedules and address plan variances
- Establish work plans and estimates for project phases
- Monitor progress against baseline plans and facilitate issue resolution
- Integrate technology initiatives with customer business drivers and goals
- Create, monitor, and manage staffing levels and production expectations
- Work with vendors to resolve product issues and provide product development guidance
- Establish service level agreements and resolve deficiencies
- Provide status and issue updates to end-user management and stakeholders
- Promote research and investigation into new technologies and solutions
- Perform human resources responsibilities including interviewing, selection, promotions, staff development, performance evaluations, compensation changes, employee concerns, corrective actions, terminations, and employee morale
- Develop and recommend operating and capital budgets and control expenditures
- Lead enterprise Major Incident Management and service restoration efforts
- Direct incident command, escalation, and cross-functional coordination during critical outages
- Ensure timely executive, business, and stakeholder communications
- Govern MIM processes, standards, reporting, and performance metrics
- Drive post-incident reviews, corrective actions, and continuous improvement
- Strengthen operational resilience through readiness, training, and integration with disaster recovery/business continuity and cybersecurity programs
Requirements
What you’ll need- Bachelor's Degree in Information Technology or related field
- 3 years in solution development and support
- 1 year of supervisory experience in a multi-discipline environment, including matrix management
- Knowledge of enterprise organization structures, workflow, business system architecture, and technology
- Ability to work through technical requirements with clients to formulate project design and implementation requirements
- Negotiation and facilitation skills
- Ability to explain and communicate technical design decisions to users
- Strong written and verbal communication skills
- Leadership abilities including project/staff coordination, motivating staff, and mentoring
- Ability to handle multiple tasks, prioritize, and complete assignments thoroughly and timely
- Strong organizational and analytical skills
- Ability to gather, organize, and present data
- Strong problem and issue resolution skills
- Ability to travel
- No sponsorship or transfer of visa for this position now or in the future
Benefits
Comp & perks- Comprehensive Total Rewards benefits and well-being programs
- Competitive compensation
- Generous retirement offerings
- Career development programs
- Premium pay such as shift and on-call pay
- Incentive pay for select positions
- Opportunity for annual performance-based increases
- Paid Time Off programs
- Medical, dental, vision, life, and short- and long-term disability benefits
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Adoption assistance
- Paid parental leave
- Defined contribution retirement plans with employer match
- Financial wellness programs
- Educational Assistance Program