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Manager, Language Access & Interpreter Services
Advocate Aurora Health. Provides leadership and accountability for the development and implementation of system-wide translation and interpretation systems .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading and managing translation and interpretation services within a medical environment, ensuring compliance with regulations and enhancing service quality. Proficient in bilingual medical terminology and skilled in overseeing complex interpretation cases while fostering staff development and morale.
Highest-signal resume keywords
Leadership ExperienceBilingual Medical TerminologySupervisory ExperienceMedical Interpretation and TranslationCompliance with NCIHC Ethics
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical InterpretationTranslation ServicesBudget DevelopmentQuality MonitoringPerformance EvaluationVideo Interpreting TechniquesHuman Relations Skills
Soft Skills
Communication SkillsStaff DevelopmentRelationship Building
Tools & Technologies
Video Interpreting Technology
Industry Keywords
Health Care AdministrationNursingLEP PopulationsAccreditation RequirementsSafety Initiatives
About the role
Key responsibilities & impact- Provides leadership and accountability for the development and implementation of system-wide translation and interpretation systems
- Ensures services comply with state and federal regulations, accreditation and compliance requirements, and organizational policy
- Participates in strategic planning for language services throughout the system
- Leads quality monitoring and improvement initiatives for translation and interpretation services
- Builds relationships with management, employees and medical staff regarding services for LEP and deaf/hard of hearing populations
- Designs activities to improve, promote and publicize Translation and Interpretation Services
- Develops capital and operating budgets with the director
- Monitors budgets, analyzes variances and takes appropriate action
- Manages employees, including training, development, evaluation and personnel actions
- Provides direction and support to subordinate employees
- Participates in safety initiatives and completes safety-related competencies
- Coaches staff on performance, completes performance reviews and supports staff morale
Requirements
What you’ll need- Leadership experience is required
- Typically requires 5 years of experience in a medical environment performing medical verbal and written interpretation and translation, leading and prioritizing staff work, and acting as a resource to staff on complex cases
- Includes 1 year of supervisory experience in a medical environment
- Bachelor's Degree (or equivalent knowledge) in Health Care Administration OR Bachelor's Degree (or equivalent knowledge) in Nursing
- Professional command of bilingual medical terminology, including anatomy and physiology, diagnostic process, treatment, prevention and health education models
- Knowledge of the ethics of medical interpreting as outlined by the National Council on Interpreting in Healthcare (NCIHC)
- Ability to oversee interpreters involved in delivering difficult messages including death and dying
- Excellent human relations and communication skills
- Basic computer skills
- Ability to utilize video interpreting techniques
- Must wear protective clothing when necessary
- Position requires travel and may involve exposure to road and weather hazards
Benefits
Comp & perks- Benefits eligible
- Premium pay such as shift, on call, and more based on a teammate's job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program